Inside Sales & Customer Experience Specialist

SCP Distributors; Albuquerque (NM); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Rx with F

401(k) with generous company match

13 days PTO + 8 holidays

100% employer paid Life Insurance

Long-Term Disability Insurance

Paid Parental Leave

Fully Funded Tuition Education

Bonus Programs (Recognition & Refers,

Employee Stock Purchase Plan

Employee Discounts

Job summary

POOLCORP seeks an Inside Sales Associate at SCP Albuquerque to assist customers at the counter and over the phone, processing orders, and ensuring a smooth sales and pickup experience.

You will build relationships with customers while supporting showroom and basic warehouse operations; familiarity with pool supplies is a plus. The role includes safety-sensitive responsibilities and a strong focus on service.

Qualifications

• Excellent customer service attitude and comfort interacting directly with customers for most of the day.
• Strong computer skills, including MS Office and basic computer systems.
• Ability to safely move products weighing up to 100 lbs using equipment such as a dolly.

Responsibilities

• Assist walk-in and phone customers with product questions, orders, and service needs.
• Enter sales orders, generate invoices, and process payments or credit authorizations.
• Recommend products and solutions based on customer needs and product availability.
• Provide an estimated delivery date based on vendor schedules.
• Pull, stage, and distribute customer orders; restock showroom merchandise.

Skills

Customer service

Computer skills

MS Office

Physical stamina

Education

High school diploma or GED

Tools

RF scanner

Job description

POOLCORP seeks an Inside Sales Associate at SCP Albuquerque to assist customers at the counter and over the phone, processing orders, and ensuring a smooth sales and pickup experience.

You will build relationships with customers while supporting showroom and basic warehouse operations; familiarity with pool supplies is a plus. The role includes safety-sensitive responsibilities and a strong focus on service.