Inside Sales Specialist - Customer Care & Orders (Lakeland)

SCP Distributors, LLC; Lakeland (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with company match

13 days of PTO + 8 holidays

Life Insurance

Job summary

POOLCORP is hiring an Inside Sales Associate in Lakeland, FL. The role supports customers in person and over the phone, answering questions, processing orders, and enabling a smooth sales and pickup experience. You will help build relationships while assisting showroom and basic warehouse operations.

The position emphasizes customer service, product knowledge, and teamwork in a fast-paced environment. Benefits include comprehensive health coverage, a 401(k) plan with company match, PTO and

Qualifications

• Excellent customer service attitude and comfortable interacting directly with customers for most of the day.
• Strong computer skills, including the ability to use basic computer systems and MS Office.

Responsibilities

• Assists walk-in and phone customers with product questions, orders, and service needs.
• Accurately enters sales orders, generates invoices, and processes payments or credit authorizations according to company policy
• Recommend products and solutions based on customer needs and product availability.
• Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
• Provides an estimated date of delivery to the customer based on knowledge of the vendor's production and delivery schedules.

Skills

Customer service

Phone handling

MS Office

Education

High school diploma or GED

Tools

MS Office

Job description

POOLCORP is hiring an Inside Sales Associate in Lakeland, FL. The role supports customers in person and over the phone, answering questions, processing orders, and enabling a smooth sales and pickup experience. You will help build relationships while assisting showroom and basic warehouse operations.

The position emphasizes customer service, product knowledge, and teamwork in a fast-paced environment. Benefits include comprehensive health coverage, a 401(k) plan with company match, PTO and