Inside Sales Specialist - Building Materials & Quotes

US LBM; Dennis (MA); On-site; USD 37,000 - 47,000; Full time

Job summary

Mid-Cape, a Division of US LBM Holdings, LLC, seeks an Inside Sales Representative to support new and existing customers with quotes, product information, and order processing. The role involves assisting outside sales reps, delivering exceptional service, and maintaining stock levels on the sales floor and in the stockroom.

You will respond to inquiries, generate sales calls, process orders, and coordinate deliveries.

Qualifications

• High school diploma or GED required.
• 1-3 years in building materials industry preferred.
• 1-3 years inside sales experience preferred.
• Strong communication and customer service skills.
• Knowledge of inventory control and pricing processes.
• Ability to operate computer, calculator and cash register.

Responsibilities

• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Coordinate purchase and delivery of special products; obtain information on pricing specifications, uses and availability.
• Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
• Maintains stock levels on the sales floor and in the stockroom.
• Researches credits, returns, and late payments as needed.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Skills

Building materials

Customer relations

Communication skills

Inventory control

Mobility

Computer skills

Education

High School Diploma or GED

1-3 years experience in building material industry

1-3 years inside sales experience preferred

Job description

Mid-Cape, a Division of US LBM Holdings, LLC, seeks an Inside Sales Representative to support new and existing customers with quotes, product information, and order processing. The role involves assisting outside sales reps, delivering exceptional service, and maintaining stock levels on the sales floor and in the stockroom.

You will respond to inquiries, generate sales calls, process orders, and coordinate deliveries.