Inside Sales Pro: Building Materials & Customer Wins

US LBM Holdings, LLC; Dennis (MA); On-site; USD 37,000 - 47,000; Full time

Job summary

Mid-Cape Home Centers in Massachusetts' South Shore, Cape Cod and the Islands is seeking an Inside Sales Representative to assist with new and existing customer sales and provide product support to outside sales reps. You will prepare quotes and supply product dimension information both in person and over the phone.

The role emphasizes building relationships, coordinating orders, managing stock, and handling pricing, returns and deliveries.

Qualifications

• High School Diploma or GED required.
• 1-3 years of inside sales experience preferred.
• 1-3 years of building material industry experience with basic knowledge of product and application.

Responsibilities

• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
• Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
• Maintains stock levels on the sales floor and in the stockroom.
• Researches credits, returns, and late payments as needed.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Skills

Customer relations

Oral communication

Written communication

Inventory control

Point of sale

Computer skills

Education

High School Diploma or GED

Job description

Mid-Cape Home Centers in Massachusetts' South Shore, Cape Cod and the Islands is seeking an Inside Sales Representative to assist with new and existing customer sales and provide product support to outside sales reps. You will prepare quotes and supply product dimension information both in person and over the phone.

The role emphasizes building relationships, coordinating orders, managing stock, and handling pricing, returns and deliveries.