Inside Sales Specialist – Building Materials

FALL CREEK FARM & NURSERY; West Hempfield Township (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

PTO

Holidays

HSA

FSA

Life Insurance

Disability Insurance

Employee Assistance Program

Floating Holiday

Job summary

Woodgrain is seeking an Inside Sales Representative to support branch sales efforts, provide quotes, and promote the building materials program. You will ensure prompt and accurate communication with customers on orders and delivery dates, helping to drive growth across millwork products.

The ideal candidate has 3–5 years’ related experience, strong Excel/Outlook skills, and a proven customer-service orientation suitable for a fast-paced environment.

Qualifications

• Associate's degree or equivalent from a two-year College or technical school; Bachelor's degree preferred
• 3-5 years' related experience and/or training; or equivalent combination of education and experience
• Proficient computer skills; experience using Microsoft Excel, Word, Outlook, and PowerPoint (intermediate or advanced).
• Must exhibit customer service skills and the ability to develop relationships over the phone.

Responsibilities

• Work with customers to convert inbound inquiries into actual sales.
• Overcome technical and business objections for prospective customers.
• Emphasize salable features, quotes prices, and prepares sales orders for orders obtained.
• Make outbound sales calls based on sales activity plans generated by the Sales Manager or General Manager.
• Develop and maintain customer relationships.
• Estimate date of delivery to customer based on product knowledge, order processing, production and delivery schedules.
• Investigate and resolve customer problems, including warranty service.
• Update customers of any changes to the promised delivery date.
• Enter new customer data and other sales data for current customers into computer database.
• Comply with required company policies and procedures.
• Communicate with buyers on product shortages or quality issues.

Skills

Customer service

Phone relationship building

Multitasking

Sales process

Communication

Education

Associate degree or equivalent

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

Job description

Woodgrain is seeking an Inside Sales Representative to support branch sales efforts, provide quotes, and promote the building materials program. You will ensure prompt and accurate communication with customers on orders and delivery dates, helping to drive growth across millwork products.

The ideal candidate has 3–5 years’ related experience, strong Excel/Outlook skills, and a proven customer-service orientation suitable for a fast-paced environment.