Inside Sales Specialist

Global Experience Specialists, Inc; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Inside Sales Specialist to join their dynamic Products & Services team. In this role, you will be responsible for telemarketing and providing exceptional customer service while promoting a range of services including logistics and exhibit systems. Your ability to communicate effectively and maintain strong customer relationships will be crucial to success. This position offers the opportunity to work remotely, ensuring flexibility while contributing to a supportive team environment. With a comprehensive benefits package, this role is perfect for someone looking to grow their career in a rewarding field.

Benefits

401K with company match

Wellness benefits

Employee assistance program

Vacation time

Community involvement opportunities

Team activities

Qualifications

• Previous experience in phone sales and cross-selling products.
• Ability to learn product lines and describe to clients.

Responsibilities

• Telemarketing customers to solicit GES services.
• Maintain excellent customer service satisfaction.
• Generate product leads to secure new customers.

Skills

Customer Service

Verbal Communication

Written Communication

Sales Skills

Consultation Skills

Education

High School/GED

Tools

eCommerce platform (Expresso)

Job description

The role of Inside Sales Specialist will provide inside sales and support within the Products & Services department in North American Exhibitions business unit with GES.

Service products include but are not limited to; Flooring, Logistics (shipping), standard and specialty furniture, graphics, audio visual, and exhibit systems (booth rentals).

The Products & Services team key functions include selecting new products for offering, project management for product launches, selling the products and services, tracking products sales and other relevant KPIs, and adjusting to market demands.

Strong customer service, written and verbal communication skills required. Handle customer inquiries with appropriate and timely follow-through while maintaining a top-notch professional demeanor.

Responsibilities

• Telemarketing customers as the inside sales representative for the purposes of soliciting GES services including Inbound and Outbound Shipping (Logistics).
• Complete outbound phone campaigns and receive inbound sales order calls.
• Maintain excellent customer service satisfaction for both internal and external customers.
• Generate product and services leads for the purpose of securing additional exhibitors/new customers for GES.
• Work with general managers and operations to ensure products and services are delivered to exhibitors at show site.
• Maintain accurate documentation in appropriate business systems, including responding to chat line inquiries.
• Ensure excellent customer service satisfaction for both internal and external customers; connect external customers with the proper internal resource.
• Educate exhibitors on using our eCommerce platform, Expresso.
• Other duties as assigned.

Qualifications

• High School/GED required.
• Previous experience in phone sales and cross-selling products.
• Shipping, Exhibition, or Trade Show experience a plus.
• Ability to learn product lines and verbally describe to clients without industry jargon.
• Strong consultation skills to successfully represent and sell products and services to existing customers and prospects.
• Remote work capability.
• Extensive phone use.

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• 401K with company match
• Wellness benefits
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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