Inside Sales Specialist

AppleOne Employment Services; Kent (WA); On-site; USD 54,000 - 64,000; Full time

Job summary

AppleOne Employment Services in Kent, WA is seeking a direct-hire Inside Sales Specialist to support B2B customers in industrial and building materials environments. You will manage business accounts, prepare quotes, process orders, track shipments, and coordinate with warehouse, purchasing, shipping, and outside sales teams to move quotes through delivery.

The role rewards accuracy, communication, and proactive problem solving.

Qualifications

• 3–5 years of inside sales or B2B customer service experience.
• Experience in wholesale distribution, building materials, construction products, manufacturing, or industrial environments.
• Ability to prepare quotes, process orders, and manage customer follow-up.
• Familiarity with ERP, CRM, or order-management systems.

Responsibilities

• Support B2B customers by responding to inquiries, understanding needs, and recommending appropriate products or solutions.
• Prepare quotes, enter and process customer orders, and follow up to ensure accuracy and timely fulfillment.
• Research products, pricing, availability, inventory, and order status using ERP, CRM, or order-management systems.
• Coordinate with warehouse, purchasing, shipping, and outside sales teams to keep orders moving from quote through delivery.
• Resolve customer issues related to orders, deliveries, product questions, backorders, or discrepancies.
• Build strong customer relationships by providing responsive, knowledgeable, and professional support.

Skills

Inside sales

B2B account management

Quote preparation

ERP/CRM experience

Customer service focus

Tools

ERP systems

CRM systems

Job description

Job Summary

We are recruiting for a direct-hire Inside Sales Specialist opportunity in Kent, WA, supporting customers in an industrial, construction products, building materials, or wholesale distribution environment. This role is ideal for a customer-focused inside sales professional who knows how to manage business accounts, prepare quotes, process orders, solve problems, and keep customers informed from initial request through delivery. This position offers the opportunity to build long-term customer relationships while working closely with warehouse, purchasing, shipping, and outside sales teams. The right candidate will enjoy a team-oriented environment with supportive leadership, practical training, and the opportunity to grow product knowledge and become a trusted resource for commercial and contractor customers.

Key Responsibilities

• Support B2B customers by responding to inquiries, understanding needs, and recommending appropriate products or solutions.
• Prepare quotes, enter and process customer orders, and follow up to ensure accuracy and timely fulfillment.
• Research products, pricing, availability, inventory, and order status using ERP, CRM, or order-management systems.
• Coordinate with warehouse, purchasing, shipping, and outside sales teams to keep orders moving from quote through delivery.
• Resolve customer issues related to orders, deliveries, product questions, backorders, or discrepancies.
• Build strong customer relationships by providing responsive, knowledgeable, and professional support.

Compensation and Benefits

• Salary range: $54,080 to $64,000 per year.
• Job type: Direct hire.

Required Qualifications and Skills

• Manage customer quotes, order entry, and order follow-up for B2B accounts.
• Coordinate order fulfillment with internal teams including warehouse, purchasing, shipping, and outside sales.
• Research products, inventory, availability, and customer account details to support accurate service.
• Resolve customer service issues while maintaining strong account relationships.
• 3 to 5 years of inside sales, customer account, or B2B customer service experience.
• Experience in wholesale distribution, building materials, construction products, manufacturing, or industrial environments.
• Ability to work with contractors, commercial customers, or business accounts.
• Experience preparing quotes, processing orders, and managing customer follow-up.
• Familiarity with ERP, CRM, or order-management systems.
• Strong communication, organization, problem-solving, and follow-through skills.
• Customer-focused approach with the ability to learn products and make it easy for customers to do business.

Preferred Qualifications

• Prior experience supporting construction, contractor, building materials, industrial, or manufacturing customers.
• Strong product and inventory research skills.
• Experience coordinating with warehouse, shipping, purchasing, and outside sales teams.
• Ability to develop long-term customer relationships and serve as a dependable account resource.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.