Inside Sales Specialist

Pasona Inc.; Gardena (CA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical and dental insurance

HSA-eligible high-deductible plans

Employer and employee HSA contributes

401(k) retirement plan

Supportive and friendly work enviro n/

Training and career advancement

Job summary

Pasona Inc. is seeking an Inside Sales Specialist to support daily sales operations, order processing, inventory management, and customer service in Gardena, CA.

This full-time, on-site role emphasizes accuracy, teamwork, and strong communication with customers and internal teams. The ideal candidate has 3–5 years in sales operations or order processing, experience with ERP systems, and proficiency in MS Office.

Qualifications

• 3–5 years of experience in sales operations, order processing, customer service, or related field.
• Experience using ERP systems is required.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Basic math skills and attention to detail.
• Strong communication and customer service skills.
• Ability to work accurately, consistently, and independently.
• Reliable, punctual, and able to work effectively as part of a team.

Responsibilities

• Process customer orders and enter accurate information into the ERP system.
• Respond to customer inquiries by phone and email about orders, pricing, inventory, and shipments.
• Monitor inventory levels, order status, and delivery schedules.
• Coordinate with warehouses, distributors, and internal sales teams.
• Prepare and review system-generated monthly reports.
• Manage product sample requests, RMAs, and pricing exceptions.
• Assist with shipping documentation and order-related administrative tasks.
• Maintain accurate records and support daily sales operations.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Independent work

Teamwork

Education

Some college or associate degree

Tools

ERP system

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Inside Sales Specialist

Location: Gardena, CA | 100% On-site

Employment Type: Full-time, Non-Exempt

Salary Range: $60,000 – $65,000/year

Schedule: Monday – Friday (8:00 AM or 8:30 AM start)

Japanese Bilingual: A Plus

Position Summary

Our client is seeking a detail-oriented and customer-focused Inside Sales Specialist to support daily sales operations, order processing, inventory management, and customer service.

The ideal candidate is organized, accurate, and a strong team player who enjoys working with customers and internal teams. This position offers a friendly work environment, structured training, and opportunities for long-term career growth.

Key Responsibilities

• Process customer orders and enter accurate information into the ERP system.
• Respond to customer inquiries by phone and email regarding orders, pricing, inventory, and shipments.
• Monitor inventory levels, order status, and delivery schedules.
• Coordinate with warehouses, distributors, and internal sales teams.
• Prepare and review system-generated monthly reports.
• Manage product sample requests, returns (RMAs), and pricing exceptions.
• Assist with shipping documentation and order-related administrative tasks.
• Maintain accurate records and support daily sales operations.
• Perform other duties as assigned.

Qualifications

• At least 2 years of college education.
• 3–5 years of experience in sales operations, order processing, customer service, or a related field.
• Experience using ERP systems is required.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Basic math skills and attention to detail.
• Strong communication and customer service skills.
• Ability to work accurately, consistently, and independently.
• Reliable, punctual, and able to work effectively as part of a team.

Nice to Have

• Japanese-English bilingual skills.
• Experience with inventory management or distribution operations.
• Knowledge of shipping and supply chain processes.

Professional accounting experience is not required.

Benefits

• Medical and dental insurance
• Choice of medical insurance plans, including an HSA-eligible high-deductible plan
• Employer and employee HSA contributions
• 401(k) retirement plan
• Supportive and friendly work environment
• Training and potential career advancement opportunities

Working Hours

Preferred:

• 8:00 AM – 4:30 PM (30-minute lunch)
• 8:00 AM – 5:00 PM (1-hour lunch)

Alternative:

• 8:30 AM – 5:00 PM (30-minute lunch)
• 8:30 AM – 5:30 PM (1-hour lunch)