Inside Sales: Small Accounts Growth & Retention

Sotera Health Company; Oak Brook (IL); On-site; USD 63,000 - 95,000; Full time

Job summary

Sotera Health Company is seeking an Inside Sales Representative to own and grow a portfolio of small accounts in Oak Brook. You will be the primary commercial contact for pricing, orders and issues, driving retention and upsell opportunities while collaborating with operations, CS and finance.

Ideal candidates have 2–4 years in inside sales or account management, strong communication, and a proactive, ownership-minded approach.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2–4 years in inside sales or account management.
• Experience managing multiple small value accounts.
• Strong communication skills (verbal & written).
• High organization and follow-up discipline.
• Commercial mindset (pricing, upsell).
• Ability to manage high volume of accounts.
• Proactive and responsive profile; hands-on approach.
• Customer focused with fast response and sense of urgency.
• Strong ownership mindset and accountability.

Responsibilities

• Own and manage a portfolio of small accounts.
• Be the main point of contact for all commercial topics (pricing, orders, issues, follow-ups).
• Drive retention and identify upsell opportunities.
• Respond to inbound RFQs and new small account leads.
• Manage pricing within defined guidelines and follow up on quotes.
• Coordinate internally with operations, CS and finance.
• Resolve customer issues and support after-sales when needed.
• Keep CRM updated (pipeline, opportunities, pricing).
• Reactivate inactive or declining accounts.
• Support field sales by taking full ownership of transactional business.

Skills

Portfolio management

Account management

Sales negotiation

Communication

Organization

Pricing/upsell

CRM proficiency

Customer focus

Ownership mindset

Education

Bachelor’s degree or equivalent experience

Job description

Sotera Health Company is seeking an Inside Sales Representative to own and grow a portfolio of small accounts in Oak Brook. You will be the primary commercial contact for pricing, orders and issues, driving retention and upsell opportunities while collaborating with operations, CS and finance.

Ideal candidates have 2–4 years in inside sales or account management, strong communication, and a proactive, ownership-minded approach.