Inside Sales Representative

Sterigenics; Oak Brook (IL); On-site; USD 63,000 - 95,000; Full time

Benefits offered by this job

Medical, Rx, Dental, Vision, Dis. Life

401(k) with company match

Paid holidays, vacation and sick time

Paid parental leave

Education assistance

Voluntary benefits: Critical Illness,

Employee Assistance Program (EAP)

Job summary

Sterigenics in Oak Brook, IL seeks an inside sales/account manager to own a portfolio of small accounts, serve as the main contact for commercial topics, and drive retention with upsell opportunities. You will respond to RFQs and manage pricing with defined guidelines.

Candidate should have 2–4 years in inside sales or account management, strong communication, and a commercial mindset. A hands-on, proactive approach is required.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2–4 years in inside sales or account management.
• Experience managing multiple small value accounts.
• Strong communication.
• High organization and follow‑up discipline.
• Commercial mindset (pricing, upsell).
• Ability to manage high volume of accounts.
• Proactive and responsive.

Responsibilities

• Own and manage a portfolio of small accounts.
• Be main point of contact for all commercial topics (pricing, orders, issues, follow-ups).
• Drive retention and identify upsell opportunities.
• Respond to inbound RFQs and new small account leads.
• Manage pricing within defined guidelines.
• Follow up on quotes to convert into orders.
• Coordinate internally with operations, CS and finance.
• Resolve customer issues and support after-sales when needed.
• Keep CRM updated (pipeline, opportunities, pricing).
• Reactivate inactive or declining accounts.
• Support field sales by taking full ownership of transactional business.

Skills

Strong communication

Organization

Follow-up discipline

Commercial mindset

Upsell

Account management

Customer focus

Time management

Education

Bachelor’s degree or equivalent experience

Tools

CRM

Job description

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®. Sotera Health Company is a leading global provider of mission‑critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year. Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.

Responsibilities

• Own and manage a portfolio of small accounts
• Be main point of contact for all commercial topics (pricing, orders, issues, follow‑ups)
• Drive retention and identify upsell opportunities
• Respond to inbound RFQs and new small account leads
• Manage pricing within defined guidelines
• Follow up on quotes to convert into orders
• Coordinate internally with operations, CS and finance
• Resolve customer issues and support after‑sales when needed
• Keep CRM updated (pipeline, opportunities, pricing)
• Reactivate inactive or declining accounts
• Support field sales by taking full ownership of transactional business

Success Metrics

• Revenue retention and growth
• Quote conversion rate
• Response time to customers
• Pipeline visibility / CRM discipline

Experience and Skills Required

• Bachelor’s degree or equivalent experience
• 2–4 years in inside sales or account management
• Experience managing multiple small value accounts
• Strong communication
• High organization and follow‑up discipline
• Commercial mindset (pricing, upsell)
• Ability to manage high volume of accounts
• Proactive and responsive

Profile

• Hands‑on Customer focused
• Fast response / sense of urgency
• Strong ownership mindset
• Structure

Pay & Benefits

Pay: $63,000–$95,000 annually, based on experience, qualifications, and skills.

• Medical, Rx, Dental, Vision, Disability, Life Insurance, Health Savings and Flexible Spending Accounts
• 401(k) program with Company match that immediately vests
• Paid holidays, vacation and sick time
• Free financial planning assistance
• Paid parental leave
• Education assistance
• Voluntary benefits including Critical Illness, Accident, Hospital Indemnity and Pet Insurance
• Employee Assistance Program (EAP)

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Sterigenics U.S. LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. We strongly encourage those from underrepresented groups to apply.

VEVRAA Federal Contractor Sotera Health goes to market through its three best-in-class businesses – Sterigenics®, Nordion® and Nelson Labs® – we are a leading global provider of mission‑critical end‑to‑end sterilization solutions and lab testing and advisory services for the healthcare industry.

Come Make a Difference with Us. Sotera Health is driven by its mission, Safeguarding Global Health®. Along with its three best-in-class businesses – Sterigenics®, Nordion® and Nelson Labs® – we are a leading global provider of mission‑critical end‑to‑end sterilization solutions and lab testing and advisory services for the healthcare industry.