Parts Inside Sales Specialist

Ingersoll Rand; Greenville (SC); On-site; USD 40,000 - 65,000; Full time

Job summary

Ingersoll Rand in Greer, SC is seeking an Inside Sales & Service - Parts representative to support inquiries from initial contact through delivery.

You will identify parts, quote customers, process orders, and monitor schedules while providing responsive service to current clients and assisting the outside sales team as needed.

The role requires a high school diploma or GED and 2+ years of customer service experience; knowledge of Salesforce or forklift is a plus.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience.
• Strong written and verbal communication skills.

Responsibilities

• Handling inbound customer requests to generate sales of compressed air products, services, and parts.
• Assist customers with parts identification and generate quotes for customers to ensure quotes successfully transition to orders.
• Manage these orders to ensure delivery schedule is achieved.
• Act as key customer contact to provide information to customers on complete sales cycle from quote through delivery.
• Mentor peers and share best practices with those less experienced as needed.
• Manage inventory to stocking levels. Ensure the order process is complete and error-free.
• Prepare all sales and activity reports, presentations, studies and research as requested.

Skills

Data analysis

Effective communication

Multi-tasking

Written communication

Verbal communication

Organizational skills

Strategic thinking

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Salesforce

Forklift certification

Internal software

Job description

Ingersoll Rand in Greer, SC is seeking an Inside Sales & Service - Parts representative to support inquiries from initial contact through delivery.

You will identify parts, quote customers, process orders, and monitor schedules while providing responsive service to current clients and assisting the outside sales team as needed.

The role requires a high school diploma or GED and 2+ years of customer service experience; knowledge of Salesforce or forklift is a plus.