Inside Sales & Parts Specialist

Ingersoll Rand; Tennessee; On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health care options

Dental coverage

Vision coverage

Wellness programs

Life insurance

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand, based in Greer, SC, is seeking an Inside Sales & Service - Parts specialist to support inquiries, quotes, orders, and delivery coordination from our Norcross Customer Center. The role offers escalation opportunities into lead generation and special projects for highly coordinated orders.

The ideal candidate has 2+ years of customer service experience and a background in parts or technical sales. This is a full-time on-site position with occasional travel within the US.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience.

Responsibilities

• Handling inbound customer requests to generate sales of compressed air products, services, and parts.
• Assist customers with parts identification and generate quotes for customers to ensure quotes successfully transition to orders.
• Manage these orders to ensure delivery schedule is achieved.
• Act as key customer contact to provide information to customers on complete sales cycle from quote through delivery.
• Mentor peers and share best practices with those less experienced as needed.
• Manage inventory to stocking levels. Ensure the order process is complete and error‑free.
• Manage outside purchases and product transportation expenses effectively and efficiently.
• Ensure environmental, health and safety compliance.
• Operate forklift in Parts Warehouse within compliance.
• Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
• Prepare all sales and activity reports, presentations, studies and research as requested.

Skills

Customer service

Communication

Multi-tasking

Organization

Strategic thinking

Data analysis

Education

High school diploma or GED

Associate degree

Bachelor's degree

Job description

Ingersoll Rand, based in Greer, SC, is seeking an Inside Sales & Service - Parts specialist to support inquiries, quotes, orders, and delivery coordination from our Norcross Customer Center. The role offers escalation opportunities into lead generation and special projects for highly coordinated orders.

The ideal candidate has 2+ years of customer service experience and a background in parts or technical sales. This is a full-time on-site position with occasional travel within the US.