Inside Sales & Service Lead – Customer Success

Reliance, Inc.; Kentucky; On-site; USD 75,000 - 105,000; Full time

Job summary

Reliance, Inc. is seeking a Service Manager to lead the inside sales and customer service functions, ensuring customer satisfaction and coordinating cross-functional efforts to support business performance and growth.

The role emphasizes ownership of order execution and proactive service across departments. Ideal candidates have strong leadership, communication, and steel industry knowledge, with experience in ERP/CRM and MS Office, enabling effective coordination with production, logistics, and

Qualifications

• High school diploma or equivalent required.
• 3–5 years of steel, sales or customer service experience preferred.
• Leadership or supervisory experience preferred.

Responsibilities

• Lead and manage inside sales and customer service teams to support daily operations.
• Serve as internal customer advocate to communicate needs across the organization.
• Oversee processing of customer orders with production scheduling, inventory, and shipping.

Skills

Leadership

Communication

Multitasking

Organizational skills

Steel products knowledge

Cross‑functional coordination

Attention to detail

Decision making

ERP/CRM systems

Microsoft Office

Team development

Education

High school diploma

Tools

ERP/CRM

Microsoft Office

Job description

Reliance, Inc. is seeking a Service Manager to lead the inside sales and customer service functions, ensuring customer satisfaction and coordinating cross-functional efforts to support business performance and growth.

The role emphasizes ownership of order execution and proactive service across departments. Ideal candidates have strong leadership, communication, and steel industry knowledge, with experience in ERP/CRM and MS Office, enabling effective coordination with production, logistics, and