Inside Sales Representative - Power Tech

Eastern-Industrial-Supplies,-Inc.; Greenville (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical & Dental

401(k) with match

Short-term disability

Paid time off

Mission days

Growth & development

Job summary

Eastern Power Technologies, Inc. is seeking an Inside Sales Representative in Greenville, SC. You will review customer accounts, identify opportunities in PVF, pipe, valves and fittings, and engage in proactive inside sales calls and order writing.

You will track activities in our CRM, address inquiries, present products, and provide tailored solutions to customers, while collaborating with your team to drive growth and customer satisfaction.

Qualifications

• Two years related experience and/or training; or equivalent combination of Bachelor's degree and experience.
• Knowledge or willingness to develop knowledge of Eclipse software.
• Ability to work onsite M-F in our Greenville, SC location.

Responsibilities

• Generates new and repeat sales by providing product and technical information in a timely manner.
• Enters sales quotations and orders for new and existing customers.
• Follows up on quotations to determine and improve Eastern's competitive market position.
• Provides friendly customer service quickly and efficiently. Assists customers with regard to types of product to purchase, considering costs, effectiveness, intended use, availability, and time constraints for installation.
• Presents price, credit and terms in accordance with standard procedures and customers' profitability profiles.
• Proactively recommends items needed by customers to increase customer satisfaction and improve transactional profitability. Increase sales and average order size by cross-selling, up-selling, add-on sales and offering promotional sale items.
• Educates customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction. Coordinates activities in sales and service, accounting and record keeping, and receiving and shipping operations.
• Maintains accurate documentation on all orders and and quotes to resolve any discrepancies with vendor billing. Monitors scheduled shipment dates to ensure timely delivery and expedite as needed.
• Contacts customers following sales to ensure ongoing customer satisfaction and resolve any complaints. Sets up customer files and regularly maintains them.
• Identifies trends in customer satisfaction or dissatisfaction. Communicates to the purchasing department unexpected increases or decreases in demand for products.

Skills

Customer service

Inside sales

Account management

CRM software

Education

Bachelor's degree

Tools

Eclipse

CRM software

Job description

Inside Sales Representative - Eastern Power Technologies, Inc. - Wholesale Industrial Distribution

Focusing on specialty pipe, fittings, shapes, automated/engineered valves, kit packages, industrial MRO, and government sales. Eastern Power Technologies, Inc. is committed to supplying your order with policies and procedures that are part of our ISO 9001:2015 Certified Quality Management System.

Make a difference

As an Inside Sales Representative at Eastern Power Tech, you will tackle a variety of engaging tasks daily. Your day will begin by reviewing customer accounts and identifying new opportunities in the industrial sales market, particularly focusing on PVF, Pipe Valves Fittings. You'll engage in proactive outreach through Inside Sales call and order writing. Each day will involve collaborating with your team to brainstorm solutions and share insights, focusing on excellence and customer-centric strategies. You will be expected to promptly address customer sales inquiries, showcase our product offerings, and provide tailored solutions as an effective Account Manager. Additionally, you will track your sales activities and progress using our CRM system, ensuring that you're always aligned with company goals and objectives while upholding our values of integrity and safety.

RESPONSIBILITIES

• Generates new and repeat sales by providing product and technical information in a timely manner.
• Enters sales quotations and orders for new and existing customers.
• Follows up on quotations to determine and improve Eastern's competitive market position.
• Provides friendly customer service quickly and efficiently. Assists customers with regard to types of product to purchase, considering such factors as costs, effectiveness, intended use, availability, and time constraints for installation.
• Presents price, credit and terms in accordance with standard procedures and customers' profitability profiles.
• Proactively recommends items needed by customers to increase customer satisfaction and improve transactional profitability. Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Educates customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction. Coordinates activities in sales and service, accounting and record keeping, and receiving and shipping operations.
• Maintains accurate documentation on all orders and and quotes to resolve any discrepancies with vendor billing. Monitors scheduled shipment dates to ensure timely delivery and expedite as needed.
• Contacts customers following sales to ensure ongoing customer satisfaction and resolve any complaints. Sets up customer files and regularly maintains them.
• Identifies trends in customer satisfaction or dissatisfaction. Communicates to the purchasing department unexpected increases or decreases in demand for products.

WHAT WE'RE LOOKING FOR

Two years related experience and/or training; or equivalent combination of Bachelor's degree and experience. Knowledge or willingness to develop knowledge of Eclipse software. Ability to work onsite M-F in our Greenville, SC location.

WHAT WE OFFER

• Competitive Compensation
• comprehensive benefits including Medical, Dental, and a 401(k) plan with an immediate employer match
• Company-Paid Short-Term Disability
• Paid Time Off (PTO) hours and paid holidays
• PAID \"Eastern Cares\" Mission Days for volunteer work
• Growth and Development through training and internal promotions, all within a supportive, family-owned company culture where every associate is valued.

Who We Are

As an Industrial Distribution company, Eastern Power Technologies is renowned for our exceptional company culture that surpasses all expectations. Honoring God in all we do is the bedrock of our operation and we take immense pride in our commitment to care for all our team members. As a family-owned business, every individual associate is genuinely appreciated, and all of this makes Eastern an extraordinary place to work. We also offer abundant opportunities for personal and professional growth within the industry.

Equal Opportunity Employer | Drug-free Workplace