Inside Sales Representative

Eastern Industrial Supplies, Inc.; Greensboro (NC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive pay & commissions

Annual bonus opportunity

Medical, Dental, Short-Term Disability

401(k) with employer match

Paid holidays & PTO

Volunteer days – Eastern Cares

Job summary

Eastern Industrial Supplies, Inc. in Greensboro, NC is seeking an Inside Sales Representative to support PVF and industrial supplies. You will assist walk-in and phone customers, quote orders, and maintain vendor relationships to drive sales and accuracy in processing.

The role requires strong customer service, fast-paced multitasking, and familiarity with Solar Eclipse ERP; a positive, proactive attitude is essential to thrive and grow with our team.

Qualifications

• Multi-task in a fast-paced environment.
• Excellent customer service skills.
• Experience in writing orders or providing quotes for customers.
• Solar Eclipse ERP system experience would be a plus.
• Experience in Industrial Distribution - PVF and commercial plumbing products.
• Have a great attitude!

Responsibilities

• Maintain stellar customer and vendor relationships to help the business thrive.
• Assist walk-in and telephone customers in selecting and acquiring products.
• Apply technical knowledge to satisfy customer needs.
• Track order statuses and keep information accurate.
• Handle expedited orders to ensure prompt fulfillment and delivery dates.
• Educate yourself on all company products to help customers make well-informed decisions.

Skills

Multi-tasking

Customer service

Order quoting

Solar Eclipse ERP

PVF industry knowledge

Positive attitude

Tools

Solar Eclipse ERP

Job description

About Eastern Industrial Supplies, Inc.

At

At Eastern Industrial Supplies, we are known for our exceptional company culture, rooted in honoring God in all we do and an unwavering commitment to caring for our team members. As a family-owned and operated enterprise, we embody the spirit of kinship, making Eastern an extraordinary place to work.

Since 1980, we have expanded our footprint across the Southeast (NC, SC, FL, GA, TN, AL), offering an unparalleled learning experience in industrial pipe, valves, and fittings (PVF) and commercial plumbing products. This is your chance to gain extensive, industry-leading knowledge while advancing your career.

Inside Sales Representative - Greensboro, NC

Industrial Sales for the PVF (Pipe, Valves, and Fittings) industry

About The Role

As an Inside Sales Representative, you play an essential role in maintaining stellar customer and vendor relationships to help our business thrive. You will also work in Counter Sales where you can increase sales and customer satisfaction by efficiently and courteously assisting walk-in and telephone customers in the selection and acquisition of needed products. By applying technical knowledge to you will satisfy customer needs. In addition, you maintain relationships with vendors and manufacturer representatives to streamline order processing. To keep track of order statuses and customer requirements, you consistently review our queue and ensure information is kept accurate. You handle expedited orders to make sure they are fulfilled promptly and delivery dates are processed. Anytime a product or material is returned, you take care of the required paperwork in a timely manner and issue credits to customers in accordance with our policies. You take great care to educate yourself on all company products to help customers make well-informed decisions. You stay informed on active marketing programs to provide accurate responses to customer inquiries. The job can often be fast-paced, but you are always up for the challenge. You enjoy having a job that uses your strong customer service and business skills to help others, which is why you excel in this position in wholesale distribution selling PVF and other industrial supplies!

Qualifications For An Inside Sales Representative

• Ability to multi-task in a fast-paced environment
• Excellent customer service skills
• Experience in writing orders or providing quotes for customers
• Solar Eclipse ERP system experience would be a plus
• Experience in Industrial Distribution - (PVF) Pipe, Vales, Fittings, and commercial plumbing products
• Have a great attitude!

What You Will Get From Eastern Industrial Supplies

• Competitive Pay & Benefits: Enjoy a competitive salary, lucrative sales commissions, an annual bonus opportunity, and a comprehensive benefits package including Medical, Dental, Short-Term Disability (paid by the company), and a 401(k) plan with immediate employer match along with Paid Holidays and Paid Time Off (PTO).
• Purpose-Driven Work: Participate in "Eastern Cares" Mission Days-fully PAID days where you can engage in meaningful volunteer work and contribute to causes that matter to you.
• Growth and Development: We are committed to your future, providing training programs, mentorship opportunities, and internal promotions to help you advance in your career.
• Positive Company Culture: Join a supportive, inclusive, and family-like work environment where your contributions are recognized and genuinely appreciated.