Inside Sales Pro — Industrial Pipe & Valve Solutions

Eastern-Industrial-Supplies,-Inc.; Greenville (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical & Dental

401(k) with match

Short-term disability

Paid time off

Mission days

Growth & development

Job summary

Eastern Power Technologies, Inc. is seeking an Inside Sales Representative in Greenville, SC. You will review customer accounts, identify opportunities in PVF, pipe, valves and fittings, and engage in proactive inside sales calls and order writing.

You will track activities in our CRM, address inquiries, present products, and provide tailored solutions to customers, while collaborating with your team to drive growth and customer satisfaction.

Qualifications

• Two years related experience and/or training; or equivalent combination of Bachelor's degree and experience.
• Knowledge or willingness to develop knowledge of Eclipse software.
• Ability to work onsite M-F in our Greenville, SC location.

Responsibilities

• Generates new and repeat sales by providing product and technical information in a timely manner.
• Enters sales quotations and orders for new and existing customers.
• Follows up on quotations to determine and improve Eastern's competitive market position.
• Provides friendly customer service quickly and efficiently. Assists customers with regard to types of product to purchase, considering costs, effectiveness, intended use, availability, and time constraints for installation.
• Presents price, credit and terms in accordance with standard procedures and customers' profitability profiles.
• Proactively recommends items needed by customers to increase customer satisfaction and improve transactional profitability. Increase sales and average order size by cross-selling, up-selling, add-on sales and offering promotional sale items.
• Educates customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction. Coordinates activities in sales and service, accounting and record keeping, and receiving and shipping operations.
• Maintains accurate documentation on all orders and and quotes to resolve any discrepancies with vendor billing. Monitors scheduled shipment dates to ensure timely delivery and expedite as needed.
• Contacts customers following sales to ensure ongoing customer satisfaction and resolve any complaints. Sets up customer files and regularly maintains them.
• Identifies trends in customer satisfaction or dissatisfaction. Communicates to the purchasing department unexpected increases or decreases in demand for products.

Skills

Customer service

Inside sales

Account management

CRM software

Education

Bachelor's degree

Tools

Eclipse

CRM software

Job description

Eastern Power Technologies, Inc. is seeking an Inside Sales Representative in Greenville, SC. You will review customer accounts, identify opportunities in PVF, pipe, valves and fittings, and engage in proactive inside sales calls and order writing.

You will track activities in our CRM, address inquiries, present products, and provide tailored solutions to customers, while collaborating with your team to drive growth and customer satisfaction.