Inside Sales Representative 1

Colonial Group; Harrisburg (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Colonial Group is seeking a Sales Support/Customer Service professional to provide administrative support to the outside and inside sales teams and assist customers with information, orders, and deliveries.

The role involves handling inquiries by phone and email, coordinating shipping dates, and resolving issues in line with company guidelines. High school diploma or GED and prior sales support or customer service experience preferred.

Qualifications

• Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner.
• Answers customer questions regarding topics such as pricing, availability, delivery, backorders, specifications, returns and order placements.
• Monitors scheduled shipping dates to ensure timely delivery and expedite as needed.
• Investigates customer complaints or concerns.
• Relays customer concerns to others on the sales team and assists in investigating the issue.
• Resolves issues within company guidelines. As needed, escalates larger concerns to more experienced sales team members for resolution.

Responsibilities

• Handle incoming customer inquiries via phone and email and provide accurate information.
• Support outside and inside sales teams with administrative tasks and order processing.
• Monitor shipping dates and coordinate with logistics to ensure timely deliveries.
• Investigate and resolve customer complaints according to company guidelines.
• Escalate complex issues to senior team members when necessary.

Skills

Customer service

Sales support

Phone support

Education

High School Diploma or GED

Job description

Provides support to the outside and inside sales team including administrative support and/or customer service. Provides accurate and timely support to the outside sales team, members of the inside sales team and/or to customers.

• Handles incoming phone calls and e-mails from customers and provides requested information in a timely and efficient manner. Answers customer questions regarding topics such as pricing, availability, delivery, backorders, specifications, returns, credits and order placements.
• Monitors scheduled shipping dates to ensure timely delivery and expedite, as needed. Investigates customer complaints or concerns.
• Relays customer concerns to others on the sales team and assists in investigating the issue.
• Resolves issues within company guidelines. As needed, escalates larger concerns to more experienced sales team members for resolution.

High School Diploma or General Education Degree (GED) and prior sales support or customer service experience preferred.