Inside Sales Representative I Inside Sales

Builders FirstSource; Los Angeles (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Builders FirstSource is seeking a retail sales professional to assist walk-in and remote customers with product selection, pricing, and delivery coordination in our Los Angeles store. You will process orders, provide quotes for small projects, and help resolve routine customer inquiries with accurate product knowledge.

The role emphasizes strong customer service and active sales engagement, with opportunities to upsell complementary items while maintaining company procedures and timelines.

Qualifications

• High School Diploma or GED and 6 months sales-related experience, or equivalent combination of education and experience.

Responsibilities

• Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with product selection, pricing, availability, and refunds/exchanges.
• Actively engages in selling company products/services and related items.
• Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
• Enters orders into computer system and schedules delivery of products.
• Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.

Skills

Customer service

Sales

Product knowledge

Phone & email support

Education

High School Diploma or GED

Tools

Order entry system

Job description

Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

• Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, and refunds/exchanges requiring a working knowledge of company products, procedures and practices.
• Actively engages in selling company products/services and related items.
• Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
• Enters orders into computer system and schedules delivery of products.
• Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.

High School Diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.