Inside Sales Person

Elliott Electric Supply; Charlotte (NC); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Elliott Electric Supply in Charlotte, NC seeks a customer-focused professional to process orders, quote prices, and provide delivery specifications and payment terms. You will support sales efforts, help develop accounts, and maintain accurate customer data.

The role requires strong product knowledge, basic math skills, and proficiency in MS Office and CRM tools. Excellent problem-solving and communication abilities are essential.

Qualifications

• High school diploma with minimum 2 years related experience preferred.
• Proficient in basic math and margins calculations.
• Good judgment, listening and problem solving to advise customers.
• Product and application knowledge essential. Proficient in data entry and MS Office.

Responsibilities

• Interface with customers to process orders and inquiries, including quoting prices and delivery terms.
• Provide substitute products when applicable and support Outside Sales Representatives.
• Develop new and current customer accounts by marketing products and offerings.
• Maintain accurate customer information and contract terms.

Skills

Customer service

Order processing

Pricing & quoting

Communication

Problem solving

Education

High school diploma

Tools

Microsoft Office

CRM software

Job description

Primarily responsible for interfacing with customers to process orders and inquiries through quoting product prices, providing delivery specifications and payment terms and by offering substitute products where applicable. May be assigned to one or more Outside Sales Representatives, providing sales support and customer service for specific customers.Develop new and current customer accounts by marketing company product lines and offering value-added services and availability information to callers. Maintain current customer information including sales contracts, bonded inventory requirements, contract terms and other pertinent account details. Process telephone orders by quoting product, prices, delivery specifications and payment terms and by offering substitute products where appropriate. Negotiate and establish sales quotes based on volume of products purchased and nature of marketplace to effectively offer competitive pricing and ensure the highest profitability.

Qualifications:

High school diploma with minimum 2 years related experience preferred. Perform basic mathematical calculations required to accurately complete assigned tasks (i.e. margins). Use sound judgment, listening and problem solving skills to analyze customer problems and to recommend the proper course of action. Product and application knowledge essential. PC proficiency for data entry and utilization of Microsoft Office applications.

Physical Requirements:Ability to sit for prolonged periods of time. Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.