Inside Sales Representative

Galco Industrial Electronics, Inc.; Sterling Heights (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

Galco Industrial Electronics, Inc. is seeking a customer-focused representative in Sterling Heights, MI to manage existing accounts and drive sales. You will identify customer needs, provide product and technical solutions, and ensure accurate information and timely follow-ups.

Qualified candidates have experience in customer support, strong communication, CRM familiarity, and the ability to multitask in a fast-paced environment. High school diploma required, on-site role in Michigan.

Qualifications

• Customer service experience or as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM; P21 is a plus.
• Excellent communication skills; detail-oriented and organized.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Account management and sales activities to promote and grow sales with an established customer base.
• Identify customer needs and provide product, technical and value-added solutions.
• Provide accurate, valid and complete information using the right methods/tools.
• Handle customer complaints and ensure timely resolution.
• Keep records of customer interactions and process customer accounts.
• Manage incoming phone calls and file documents.
• Follow up on current and past due orders.
• Assist with basic office administrative tasks.

Skills

Customer support

Phone skills

CRM experience

Communication

Time management

Active listening

Education

High school diploma

Job description

Primary Duties and Responsibilities

• Account management and sales activities to promote and grow sales with an established customer base.
• Identify customer needs and provide product, technical and value-added solutions that meet our customers’ needs
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts.
• Manage incoming phone calls
• File documents
• Follow up on current and past due orders.
• Helping with basic office administrative tasks

Requirements and skills

• Customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM, P21 is a PLUS.
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma

Excellent verbal and written communication skills are required, as are strong organizational and multi-tasking skills. Must be detail-oriented and capable of working in a fast-paced environment.