Customer Service Representative - FT

Dal-Tile Corp.; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Dal-Tile Corp. in Dallas, TX is seeking an Inside Sales Agent at an entry level to support customer account management, coordinate call lists, and process orders.

You will provide product information, handle returns, and assist with transportation management to ensure smooth order development. The role requires strong communication and problem-solving skills, the ability to multitask, and a high degree of integrity.

Qualifications

• Bachelor’s degree in a related field preferred.
• 0-2 years of relevant experience OR equivalent combination of education and experience.
• Excellent communication, problem-solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.

Responsibilities

• Creative and innovative in the sales approach to drive revenue and growth of accounts when calling upon customers.
• Process orders timely, accurately, and thoroughly while enhancing sales opportunities with customers.
• Exhibit comfort in upselling and providing product options to increase sales.
• Gain an understanding of company operations and industry trends.
• Assist with the identification of potential process improvements.
• Collaborate in group activities and collaborate with a team.
• Advanced troubleshooting skills and ability to handle and address escalations.
• Perform various office administration duties such as keying in orders, preparation of reports, and follow-up to ensure customer satisfaction with order development.
• Perform other duties as needed.

Skills

Communication

Problem-solving

Organization

Multitasking

Integrity

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Primary Objective:

The Inside Sales Agent is an entry-level contributor who works to provide customer account management service. This role will coordinate call lists, systematic updates, order inquiries and status, product information, customer returns, and transportation management, as well as provide selling agility.

Primary Duties:

• Creative and innovative in the sales approach to drive revenue and growth of accounts when calling upon customers.
• Process orders timely, accurately, and thoroughly while enhancing sales opportunities with customers.
• Exhibit comfort in upselling and providing product options to increase sales.
• Gain an understanding of company operations and industry trends.
• Assist with the identification of potential process improvements.
• Collaborate in group activities and collaborate with a team.
• Advanced troubleshooting skills and ability to handle and address escalations.
• Perform various office administration duties such as keying in orders, preparation of reports, and follow-up to ensure customer satisfaction with order development.
• Perform other duties as needed.

Required Experience and Education:

• Bachelor’s degree in a related field preferred.
• 0-2 years of relevant experience OR equivalent combination of education and experience.

Competencies:

• Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
• Excellent communication, problem-solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient in using Microsoft Office Suite products.

Other Pertinent Job Information:

The information in this description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.