Inside Sales Representative

Dixie Electric, Plumbing, Air and Doors; Opelika (AL); On-site; USD 32,000 - 52,000; Full time

Job summary

Dixie Electric, Plumbing, Air and Doors is seeking an Inside Sales Representative to bridge customer service, operations, and leadership. You will follow up on opportunities, manage CRM records, assist customers with product choices, pricing, and financing, and coordinate with teams across locations to drive revenue.

The role emphasizes strong communication, multitasking in a fast-paced environment, and maintaining positive customer relationships to meet sales targets.

Qualifications

• High school diploma or equivalent required; additional sales or business training preferred.
• Previous inside sales, customer service, or sales support experience preferred.
• Experience in a trade-related industry is a plus.
• Strong communication, customer service, and relationship-building skills.
• Basic computer proficiency, including Microsoft Office and order management systems.
• Ability to multitask, prioritize workload, and work in a fast-paced environment.

Responsibilities

• Recover missed revenue and follow up on technician recommendations.
• Develop and maintain strong relationships with existing and prospective customers.
• Maintain accurate customer records, notes and sales scheduling in the CRM.
• Assist customers with product selection, specifications, pricing, and availability.
• Assist customers with financing applications.
• Coordinate with multiple teams, trades and locations.
• Track sales opportunities and keep customer records current.
• Meet or exceed established sales goals and performance targets.
• Support comfort advisors with customer follow-ups as needed.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Relationship building

Multitasking

Prioritization

CRM familiarity

Microsoft Office

Sales support

Education

High school diploma

Sales training

Tools

CRM software

Order management systems

Microsoft Office

Job description

Description

The Inside Sales Representative position serves as a revenue-generating function that bridges the gap between customer service, operations, technicians, comfort advisors, and leadership. Through structured follow-up, opportunity management, and customer engagement, the department creates additional revenue opportunities while improving customer experience. You have great communication and strong customer service skills.

• Recover missed revenue and follow up on technician recommendations.
• Develop and maintain strong relationships with existing and prospective customers.
• Maintain accurate customer records, notes and sales scheduling, within the company's CRM
• Assist customers with product selection, specifications, pricing, and availability.
• Assist customers with financing applications
• Coordinate with multiple teams, trades and locations
• Track sales opportunities and keep customer records current.
• Meet or exceed established sales goals and performance targets.
• Support comfort advisors with customer follow-ups as needed
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required; additional sales or business training preferred.
• Previous inside sales, customer service, or sales support experience preferred.
• Experience in a trade-related industry, such as electrical, HVAC, plumbing, construction, or industrial supply, is a plus.
• Strong communication, customer service, and relationship-building skills.
• Basic computer proficiency, including Microsoft Office and order management systems.
• Ability to multitask, prioritize workload, and work in a fast-paced environment.