Inside Sales

Twin Peaks Pump & Supply; Gillette (WY); On-site; USD 42,000 - 56,000; Full time

Job summary

Twin Peaks Pump & Supply in Gillette, WY, is seeking a customer-focused inside sales associate to answer inquiries, process orders, and provide technical product help. You’ll build strong client relationships and support sales teams with pricing, order status, and product information.

The role emphasizes clear communication, attention to detail, and knowledge of industrial products, with responsibilities spanning quotes, orders, and coordination with warehouse teams to ensure timely fulfillment.

Qualifications

• High school diploma or equivalent; some college or technical training preferred.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Attention to detail and accuracy in order entry.
• Basic computer skills and experience with P21 and CRM systems.
• Forklift certification (or ability to obtain upon hire).
• Knowledge of industrial products (pipe, valves, fittings, etc.).

Responsibilities

• Respond to inbound customer inquiries via phone, email, and in-person.
• Prepare and process quotes and sales orders accurately and promptly.
• Assist with picking and packing orders.
• Provide product information, pricing, and availability to customers.
• Build and maintain strong customer relationships through excellent service.
• Coordinate with warehouse and delivery teams to ensure timely fulfillment.
• Follow up on quotes and open orders to drive sales and customer satisfaction.
• Maintain accurate records in the sales system.
• Support outside sales reps with pricing, order status, and product info.
• Stay informed on product lines, industry trends, and inventory levels.
• Troubleshoot customer issues and provide timely resolutions.
• Other duties, as assigned.

Skills

Customer service

Communication

Multitasking

Attention to detail

Order entry accuracy

CRM systems

P21

Forklift certification

Valid driver's license

Industrial products knowledge

Education

High school diploma or equivalent

Job description

Description

Job Summary

This role focuses on supporting customers by answering inquiries, processing orders, and providing technical product assistance. You’ll also be responsible for building and maintaining strong client relationships. Success in this position comes from clear communication, attention to detail, and a solid understanding of industrial or distribution sales.

Key Responsibilities

• Respond to inbound customer inquiries via phone, email, and in-person
• Prepare and process quotes and sales orders accurately and promptly
• Assist with picking and packing orders
• Provide product information, pricing, and availability to customers
• Build and maintain strong customer relationships through excellent service
• Coordinate with warehouse and delivery teams to ensure timely fulfillment
• Follow up on quotes and open orders to drive sales and customer satisfaction
• Maintain accurate records in the sales system
• Support outside sales representatives with pricing, order status, and product infoStay informed on product lines, industry trends, and inventory levels
• Troubleshoot customer issues and provide timely resolutions
• Other duties, as assigned

Requirements

• High school diploma or equivalent; some college or technical training preferred
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Attention to detail and accuracy in order entry
• Basic computer skills and experience with P21 and CRM systems
• Team player with a positive attitude and strong work ethic
• Valid driver’s license with a clean driving record
• Ability to pass a drug screen
• Forklift certification (or ability to obtain upon hire)
• Ability to safely lift, carry, and move up to 75 lbs.
• 1–2 years of inside sales or customer service experience
• Knowledge of industrial products (pipe, valves, fittings, etc.)