Inside Sales Representative

United Rentals; Kansas City (MO); On-site; USD 45,000 - 75,000; Full time

Job summary

United Rentals is seeking a full-time, on-site Inside Sales Representative in Kansas City, MO. You will handle inbound and outbound customer inquiries, recommend equipment rentals, and prepare quotes to support rental needs.

You will nurture existing accounts, follow up on leads, and collaborate with outside sales and operations to ensure timely delivery and high customer satisfaction while upholding United Rentals’ safety culture.

Qualifications

• High school diploma or equivalent; post-secondary education is a plus.
• Experience in sales, equipment rental, construction, or related industries is beneficial.
• Strong communication, negotiation, and problem-solving abilities in a fast-paced environment.
• Ability to work on-site in Kansas City, MO with a collaborative mindset and safety focus.
• Comfort with CRM systems and basic office software.

Responsibilities

• Manage inbound and outbound customer inquiries and qualify opportunities.
• Provide product and rental recommendations to meet customer needs.
• Prepare quotes to support equipment rental requirements.
• Nurture existing accounts and follow up on leads to drive revenue.
• Collaborate with outside sales and operations to ensure timely delivery.
• Update CRM systems and track opportunities; maintain rental documentation.
• Aim to meet revenue targets while promoting United Rentals’ safety culture.

Skills

Inside sales

Lead generation

Customer service

Account management

Negotiation

Communication

CRM systems

Office software

Education

High school diploma

Business education

Tools

CRM software

Office software

Job description

Role Description This is a full-time, on-site Inside Sales Representative role based in Kansas City, MO. The Inside Sales Representative will manage inbound and outbound customer inquiries, provide product and rental recommendations, and prepare quotes to support equipment rental needs. The role includes nurturing existing accounts, following up on leads, and collaborating with the outside sales and operations teams to ensure timely delivery and high levels of customer satisfaction. Daily responsibilities also involve updating CRM systems, tracking opportunities, resolving service issues, and maintaining accurate rental documentation. The individual will work closely with internal departments to meet revenue targets while promoting United Rentals’ safety culture and customer-focused solutions.

Qualifications

• Inside Sales and Lead Generation skills to manage inquiries, qualify opportunities, and drive revenue growth.
• Customer Service and Customer Satisfaction skills to build relationships, respond to needs promptly, and ensure a positive rental experience.
• Account Management skills to maintain and grow existing customer accounts and support long‑term partnerships.
• Strong communication, negotiation, and problem‑solving abilities in a fast‑paced, service‑oriented environment.
• Comfort with CRM systems, basic office software, and learning product and equipment specifications.
• Ability to work on‑site in Kansas City, MO, with a collaborative mindset and commitment to safety.
• Prior experience in sales, equipment rental, construction, or related industries is beneficial.
• High school diploma or equivalent required; post‑secondary education in business or a related field is a plus.