Inside Sales Rep

1001 United Rentals (N A), Inc; Olde West Chester (OH); On-site; USD 40,000 - 65,000; Full time

Job summary

United Rentals is the world’s largest equipment rental provider. An Inside Sales Representative at United Rentals will drive branch revenue by renting and selling equipment, advising on product needs, and delivering exceptional customer service.

You will handle telemarketing, customer inquiries, quotations, contracts, and invoices while ensuring accurate information and strong service standards. This role requires solid sales experience, a technical aptitude, and a valid driver's license.

Qualifications

• Associate's degree or equivalent combination of experience and education (Bachelor's degree preferred)
• Customer service orientation and relevant sales experience
• Strong sales and customer service skills
• Proficiency with MS Office (especially Word and Excel)
• Strong communication skills (both oral and written)
• Engineering aptitude: Ability to properly size, quote, install and maintain large projects that may range from critical sewer by-pass, industrial process cooling, construction and water damage drying, multi-level power distribution at various voltages and large scale climate control projects
• Valid driver's license with acceptable driving record

Responsibilities

• Establish an understanding of the rental business as it pertains to specialty engineered rental products and services, including silenced diesel generators, large diesel, electric and hydraulic pumps, air-cooled chillers, air-conditioning, electric heat, desiccant dehumidification, load banks and electrical distribution.
• Establish new rental and sales accounts through telemarketing and by serving call-in customers.
• Process rental quotations, reservations, contracts and invoices in compliance with company policies and procedures.
• Educate customers on proper equipment usage and safety procedures.
• Ensure the accuracy of all contract-related information entered into the branch's computer system.
• Coordinate and track daily equipment pickups and returns.
• Run all reports necessary to monitor equipment and facilitate smooth operations.
• Coordinate with all inside and outside branch employees to deliver customer satisfaction.
• Maintain accurate inventory records of branch assets.

Skills

Customer service

Sales experience

MS Office

Communication skills

Engineering aptitude

Driver's license

Education

Associate degree or equivalent

Tools

MS Office Suite

Job description

Great company. Great people. Great opportunities. If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As an Inside Sales Representative at United rentals, you will play a key role in implementing the branch's business plan by meeting the needs of a diverse customer base. Responsible for a variety of branch functions, including in-branch equipment rentals, customer relations, telemarketing, and collections. The Inside Sales Representative's primary responsibility is to proactively increase revenue for the branch by renting equipment, selling equipment, advising the manager of product and service needs, and by providing exceptional customer service.

What you'll do

• Establish an understanding of the rental business as it pertains to specialty engineered rental products and services, including silenced diesel generators, large diesel, electric and hydraulic pumps, air-cooled chillers, air-conditioning, electric heat, desiccant dehumidification, load banks and electrical distribution.
• Establish new rental and sales accounts through telemarketing and by serving call-in customers.
• Process rental quotations, reservations, contracts and invoices in compliance with company policies and procedures.
• Educate customers on proper equipment usage and safety procedures.
• Ensure the accuracy of all contract-related information entered into the branch's computer system.
• Coordinate and track daily equipment pickups and returns.
• Run all reports necessary to monitor equipment and facilitate smooth operations.
• Coordinate with all inside and outside branch employees to deliver customer satisfaction.
• Maintain accurate inventory records of branch assets.

Requirements

• Associate's degree or equivalent combination of experience and education (Bachelor's degree preferred)
• Customer service orientation and relevant sales experience
• Strong sales and customer service skills
• Proficiency with MS Office (especially Word and Excel)
• Strong communication skills (both oral and written)
• Engineering aptitude: Ability to properly size, quote, install and maintain large projects that may range from critical sewer by-pass, industrial process cooling, construction and water damage drying, multi-level power distribution at various voltages and large scale climate control projects
• Valid driver's license with acceptable driving record

Why join us?

We don't just "talk the talk!"

We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why