Inside Sales Representative

Brilliant Equipment Services, LLC; Graham (NC); On-site; USD 46,000 - 54,000; Full time

Benefits offered by this job

Competitive base pay + commissions

eBay storefront operations training

Career advancement opportunities

Job summary

Brilliant Electrical Supply is seeking an Inside Sales Representative to support electrical contractors, facility managers, industrial maintenance teams, and industry partners with fast, accurate, and reliable electrical equipment solutions — while also managing and growing our eBay storefront. This role combines relationship-based inside sales with hands-on eBay operations.

If you enjoy problem-solving, clear communication, technical learning, and working across multiple sales channels, this

Qualifications

• 2–3 years inside sales, customer service, or e‑commerce experience (electrical supply preferred).
• Experience managing an eBay storefront or similar e‑commerce platform.
• Ability to interpret equipment specifications, panel schedules or diagrams, or willingness to learn quickly.
• Strong communication skills and adaptability by customer type and channel.
• Proficient with CRM systems (Pipedrive preferred), QuickBooks, and eBay messaging tools.
• Highly organized, detail-oriented, and accurate in listing review and order processing.
• Team-oriented with accountability and problem-solving skills; able to thrive in a fast-paced environment.
• Ability to lift up to 50 lbs. during cross-training in Shipping, Receiving & Inventory.

Responsibilities

• Provide timely, accurate quotes for electrical equipment and related gear.
• Assist customers in identifying correct replacement products using photos and diagrams.
• Interpret panel schedules and diagrams to confirm compatibility and specifications.
• Offer alternatives when items are discontinued or on long lead times.
• Follow up on quotes to close orders and maintain relationships.
• Communicate with electrical contractors, facility managers, and maintenance teams clearly and professionally.
• Manage online store messages, pre-sale inquiries, post-sale follow-up, and issue resolution across channels.
• Maintain interactions with dealers, distributors, and industry partners.
• Enter orders in QuickBooks and eBay; coordinate with warehouse for fulfillment.
• Cross-train in shipping, receiving, and inventory; support eBay storefront operations.

Skills

Inside sales

Customer service

E-commerce

Communication skills

Organized

Problem solving

CRM experience

Tools

Pipedrive

QuickBooks

eBay Seller Hub

Job description

Brilliant Electrical Supply is seeking a dedicated Inside Sales Representative to support electrical contractors, facility managers, industrial maintenance teams, and industry partners with fast, accurate, and reliable electrical equipment solutions — while also managing and growing our eBay storefront.

This role combines relationship-based inside sales with hands-on eBay operations. If you enjoy problem-solving, clear communication, technical learning, and working across multiple sales channels, this role is an excellent fit.

https://brilliantbreakers.com/

COMPENSATION & SCHEDULE

Base Pay: $22-26 per hour / annually $45,760 to $54,080

Potential Earnings: $100,000+ (Commission and Bonuses)

Schedule: Full-Time | Monday–Friday |8AM – 5PM

KEY RESPONSIBILITIES

SALES & QUOTING — CONTRACTORS, FACILITIES & MAINTENANCE TEAMS

• Provide timely, accurate quotes for circuit breakers, panelboards, switchboards, MCC buckets, transformers, safety switches, busway/bus plugs, and related electrical gear
• Assist customers in identifying correct replacement products using photos, nameplates, panel schedules, one-line diagrams, and technical documentation
• Interpret panel schedules and one-line diagrams to confirm compatibility, voltage, amperage, and application
• Offer compatible alternatives when equipment is discontinued, unavailable, or on extended factory lead times
• Follow up on open quotes to close orders and maintain strong customer relationships

CUSTOMER SERVICE & RELATIONSHIP MANAGEMENT

• Communicate clearly and professionally with:
• Electrical Contractors — rapid, practical, solutions-focused tone
• Facility Managers — professional, detailed, clarity-focused tone
• Maintenance Managers & Technicians — straightforward, technical, reliability-focused tone
• Provide responsive support for product questions, order status, delivery timelines, and issue resolution across all sales channels
• Manage online store customer messages professionally, including pre-sale inquiries, post-sale follow-up, and issue resolution
• Maintain positive, professional interactions with other dealers, distributors, and industry partners
• Represent Brilliant Electrical Supply with professionalism, integrity, and consistency in all interactions

ORDER PROCESSING & COORDINATION

• Enter all orders accurately in QuickBooks across inside sales, and eBay.
• Coordinate with warehouse staff to ensure correct picking, packing, and on-time fulfillment
• Communicate clearly with customers regarding availability, substitutions, partial shipments, and fulfillment timelines

PRODUCT KNOWLEDGE & TECHNICAL GUIDANCE

• Build strong working knowledge of major electrical manufacturers including Square D, Siemens, GE, Eaton/Cutler-Hammer, ABB, Allen-Bradley, and others
• Learn to identify equipment based on catalog numbers, breaker frames, voltage, amperage, application, and manufacturer specifications
• Interpret and understand one-line diagrams, panel schedules, and basic electrical layouts to support accurate quoting and product selection
• Apply product knowledge to eBay listing accuracy reviews, customer inquiries, and order support
• Explain product differences, compatibility considerations, and safe alternatives to help customers make informed decisions

CRM & SALES TOOLS

• Use Pipedrive to manage quotes, customer communications, deal stages, and follow-ups
• Maintain accurate customer notes, deal activity, and order history
• Track open quotes, won/lost opportunities, and customer activity to support visibility and reporting
• Utilize eBay Seller Hub and related tools to monitor storefront performance, messaging, and order status

CROSS-TRAINING — SHIPPING, RECEIVING & INVENTORY

• Cross-train in Shipping & Receiving to build operational understanding and provide coverage support as needed
• Cross-train in Inventory processes to support accuracy, product identification, and warehouse coordination
• Apply cross-training knowledge to improve e-commerce order fulfillment accuracy and shipping efficiency

EBAY STOREFRONT MANAGEMENT

• Manage the customer-facing and transactional aspects of the eBay storefront
• Communicate with eBay customers in a timely, professional, and helpful manner
• Respond to customer questions regarding products, availability, pricing, shipping, and orders
• Create and send invoices to customers as needed
• Review and accept or decline customer offers based on company pricing guidelines
• Provide shipping and freight quotes for eBay, selecting the most accurate and cost-effective shipping method

Commission Structure:

• eBay Sales Bonuses: Competitive performance-based bonuses based on sales activity and goal attainment
• Inside Sales Performance Bonus: Competitive performance-based bonuses based on sales activity and goal attainment

QUALIFICATIONS

• 2–3 years of inside sales, customer service, or e-commerce experience (electrical supply, industrial supply, HVAC supply, construction materials, or similar preferred)
• Experience managing an eBay storefront or other e-commerce platform preferred; strong willingness to learn preferred
• Understanding of contractor, facility, and maintenance customer needs
• Ability to interpret equipment specifications, panel schedules, or one-line diagrams — or strong willingness to learn quickly
• Strong communication skills with the ability to adapt tone based on customer type and channel
• Comfortable working with customers who may also be vendors or industry partners
• Proficient with CRM systems (Pipedrive preferred), QuickBooks, eBay Seller Hub, email, and SMS communication
• Highly organized, detail-oriented, and accurate — especially in listing review and order processing
• Team-oriented with strong accountability, follow-through, and problem-solving skills
• Able to thrive in a fast-paced environment where urgent and time-sensitive requests are common
• Ability to lift up to 50 lbs. as needed during cross-training in Shipping, Receiving & Inventory

WHY JOIN BRILLIANT ELECTRICAL SUPPLY?

• Be part of a team that values speed, accuracy, integrity, and accountability
• Competitive base pay plus commission and performance-based bonuses
• Training provided on electrical equipment, applications, major manufacturers, and eBay platform operations
• Advancement opportunities including Senior Inside Sales, E-Commerce Specialist, Product Specialist, and Sales Lead roles
• Play a critical role in helping contractors, facilities, and maintenance teams keep operations running safely and efficiently — across every sales channel we operate

JOB DESCRIPTION DISCLAIMER

This job description is intended to provide a general overview of the duties and responsibilities associated with the position. It is not an exhaustive list of all tasks, responsibilities, or qualifications required. Duties, responsibilities, and activities may change or be assigned at any time, with or without notice, to meet the evolving needs of the organization.

Company Description

• Brilliant Equipment Services is a leading electrical supply wholesaler that specializes in providing new and reconditioned power distribution equipment to end users and electrical contractors. With a commitment to quality, innovation, and customer satisfaction, we have established ourselves as a trusted partner in the industry. As we continue to grow, we are seeking a dynamic and motivated Sales Manager to join our team.