Inside Sales Representative

Sonepar; Homestead (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k)

Tuition reimbursement

Parental leave

Wellness program

Gym reimbursement

EAP

Job summary

World Electric in Florida is seeking an Inside Sales Representative to ensure customer satisfaction by processing orders and coordinating service with the branch. You will handle pricing, scheduling, and shipping inquiries to support sales and margins.

You will also prepare quotations and collaborate with outside sales and the shipping team to meet customer needs and drive profitability. The role emphasizes customer service, order accuracy, and teamwork in a fast-paced environment.

Qualifications

• Two-year degree or technical schooling plus related experience
• Proven ability to handle customer inquiries and quotations
• Experience using sales tools and CRM systems

Responsibilities

• Process orders and coordinate customer service with the branch.
• Respond to pricing, scheduling, and shipping inquiries.
• Prepare customer quotations and analyze results.
• Work with outside sales and manager to ensure customer satisfaction.
• Coordinate delivery dates with the shipping department.

Skills

Sales skills

Customer service

Quotations

Order processing

Communication

Education

2-year degree

Experience

Tools

CRM systems

Sales tracking software

Job description

There’s a Place for You at World Electric

A career at World Electric is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. World Electric offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building – you can find it here. We operate throughout Florida and Georgia and are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe.

Being “Powered by Difference” means we respect and value diverse perspectives. Within World Electric we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

We are hiring an Insides Sale Representative to join our team!

Job Type: Full Time

What You’ll Do

An Inside Sales Representative will be responsible for ensuring customer satisfaction through processing orders and coordinating customer service needs with other functions within the branch. This role serves as customer contact regarding such matters as pricing, scheduling and shipping. The Inside Sales Representative is responsible for performance in the areas of sales, gross margin, gross margin percentage, market share growth, and profitability of all product lines.

You will:

Sales:

• Receive calls from customers to explain the type of service or product offered.
• Quote prices and use sales skills to complete the purchase.
• Outbound calls to follow up on previous quotes
• Secure and place orders with others for filling and arrange delivery date.
• Record names, addresses, purchases, and reactions of prospects solicited.
• Work with the outside sales and manager to secure customer satisfaction on all accounts.
• Works with shipping dept to arrange special delivery circumstances
• Prepare and work reports on sales activities and expediting.
• Source product for “special” and “direct” non-stock customer orders
• Assemble all information necessary for a customer quotation
• Prepare customer quotations and analyze quotation results
• Provide appropriate report information to sales management and outside sales
• Follow up after sending quotes

Customer Service:

• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Ensure customer returns are handled in accordance with company policy

What You’ll Bring

Education and/or Experience:

• Two-year certificate/degree from college or technical school or
• Six months to two years related experience and/or training or
• Equivalent combination of education and experience

Requirements:

• Read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals.
• Write routine reports and correspondence.
• Speak effectively before groups of customers or employees of an organization.
• Interface in a customer responsive manner over the telephone and in person.
• Handle difficult customer situations with diplomacy.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• The individual must be entrepreneurial and assertive and possess the experience, skills, and attitude to be able to achieve the company’s market share/revenue goals.
• Experience utilizing digital sales tools to enhance the customer experience (job management, quotes, sales tracking, and all other related web capabilities).

What We Offer You

We offer great family-friendly benefits to full-time associates:

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Tuition reimbursement
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

We’re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Learn More About Us

Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we’re “Powering Progress for Future Generations.”

LinkedIn: https://www.linkedin.com/company/world-electric-supply/?viewAsMember=true

Instagram: https://www.instagram.com/worldelectricsupply?igsh=MWZpM3Rwc3BjM3l1Zw==

Learn more at https://careers.sonepar-us.com/worldelectric/us/en/home

World Electric is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color