Customer Service Representative

LB Capital; Fort Wayne (IN); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Performance bonuses

Health, Dental, Vision insurance

401(k) with company match

PTO after 90 days

Fast-track promotion opportunities

Job summary

A fast-growing roofing company in Fort Wayne is seeking a competitive Inside Sales / CSR Representative. You will be responsible for making high-volume calls, booking appointments for sales reps, and maintaining CRM records. Compensation ranges from $52,000–$65,000 with top performers earning over $80,000 annually with commissions. If you're eager for success, apply today and grow your career with us.

Qualifications

• Thrives in a tracked, KPI-driven environment.
• Fast learner with strong follow-up discipline.
• Self-motivated and results-driven.

Responsibilities

• Make high-volume outbound calls to leads.
• Respond to inbound leads quickly.
• Book roofing appointments accurately.
• Maintain clean CRM records.
• Follow up on unbooked leads.
• Collaborate with sales and installation teams.
• Exceed key KPIs in booking and calls.

Skills

High-energy, competitive personality

Strong phone communication

KPI-driven focus

Organized and detail-oriented

Sales or home improvement experience

Tools

ServiceTitan

Job description

Join a Fast-Growing Roofing Company and Unlock Your Earning Potential

Are you a high-energy, competitive sales professional who thrives in a performance-driven environment? Do you love booking appointments, talking to customers, and seeing your hustle turn into commission? If so—we want to meet you.

We’re a rapidly expanding roofing company looking for an Inside Sales / CSR Representative who’s ready to dominate the phones, convert leads fast, and rise to the top. Here, your drive determines your income, and top performers are recognized, rewarded, and promoted.

What You’ll Do

• Make high-volume outbound calls to warm & hot leads
• Respond to inbound leads within minutes
• Book roofing appointments for Sales Reps quickly and accurately
• Keep CRM (ServiceTitan) records clean and updated
• Follow up relentlessly on unbooked or aged leads
• Work closely with outside sales & installation teams
• Hit and exceed key KPIs:
• 82%+ booking rate
• 120+ calls/day
• 20%+ aggregator conversion
• 100+ booked estimates/month

What We’re Looking For

• High-energy, competitive personality
• Strong and confident phone communicator
• Thrives in a tracked, KPI-driven environment
• Organized, detail-oriented, and self-motivated
• Fast learner with strong follow-up discipline
• Sales or home improvement experience is a plus, not required

Compensation & Benefits

💰 First-Year Earnings:

$52,000–$65,000 base (depending on experience)

Top performers earn $80,000+ yearly with commissions

Performance bonuses

Commission:

0.25% of sold jobs booked during regular hours

0.75% of sold jobs booked evenings/weekends

Health, Dental, Vision insurance

401(k) with company match

PTO after 90 days

Fast-track promotion opportunities

High-energy, recognition-based culture

Build a Career With Us at TruChoice!

This isn’t a clock-in, clock-out job. It’s a performance-driven opportunity for someone who wants to grow fast, earn big, and be part of something real.

If you’re hungry for success—apply today and let’s win together.