Inside Sales Representative

Formica Group North America; Cincinnati (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Formica Group North America seeks an Inside Sales Representative to proactively generate qualified project leads for the Field Sales team. The role focuses on outbound calls, lead tracking, and building strong customer relationships while updating the CRM with accurate details.

The ideal candidate has 2-5 years in customer service or sales, excellent communication and negotiation skills, and familiarity with Salesforce and LX ERP systems.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• 2-5 years of customer service or sales experience.
• Strong communication, negotiation, and analytical skills.

Responsibilities

• Make proactive outbound calls to qualify and generate leads for Field Sales.
• Track projects and leads; keep CRM updated with accurate information.
• Establish and maintain relationships with existing and new customers.
• Determine service and product needs for customers and coordinate with Field Sales.

Skills

SPOC to field reps

Communication skills

Negotiation

Analytical skills

MS Office

Salesforce familiarity

ERP system knowledge

Organization skills

Entrepreneurial spirit

Flexible schedule

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

LX ERP system

Salesforce

Microsoft Office

Job description

Inside Sales Representative will be responsible for proactive (outbound) customer calls to qualify and generate ‘clean’ project leads for Field Sales team. Responsibilities include project and lead tracking, establish and maintain customer relationships, determine service and product needs for both existing and new customers, accurate and timely updates to CRM system.

Our desire is to find a candidate who is looking for an entry into Formica field sales. This position will quickly prepare a motivated candidate with the skill and industry knowledge needed for an outside field sales opportunity within North America.

Qualified candidates must have a High School Diploma or GED. Bachelor’s degree preferred. Must have 2 - 5 years of customer service or sales experience. Required skills and experience also include:

• Able to function as Single Point of Contact (SPOC) to field sales representatives in an assigned territory
• Excellent communication (verbal and written) and interpersonal skills
• Negotiation and analytical skills required.
• Selected candidate must be proficient with Microsoft Office applications. Knowledge of LX or another ERP system preferred.
• Salesforce experience preferred
• Strong organization skills.
• Entrepreneurial spirit, high energy, enthusiasm, and strong work ethic.
• Candidates must be available to work a flexible work schedule to support western sales regions with the core hours of M-F, 10 AM – 6:30 PM.

An Equal Employment Opportunity/Affirmative Action Employer, M/F/Disability/Vets.