Inside Sales Representative

Formica; Cincinnati (OH); On-site; USD 40,000 - 65,000; Full time

Job summary

Formica is seeking an Inside Sales Representative to proactively reach out to potential customers, qualify project leads, and support the Field Sales team. The role focuses on building relationships, identifying service and product needs, and maintaining accurate CRM data.

Ideal candidates will have 2–5 years in customer service or sales, strong communication and negotiation skills, and proficiency with Microsoft Office and ERP/CRM tools.

Qualifications

• Must have a High School Diploma or GED. Bachelor’s degree preferred.
• 2–5 years of customer service or sales experience required.
• Able to function as Single Point of Contact (SPOC) to field sales reps in an assigned territory.

Responsibilities

• Make proactive outbound calls to qualify and generate leads for Field Sales.
• Track projects and leads and maintain records.
• Establish and maintain customer relationships and determine service/product needs for existing and new customers.
• Provide accurate and timely updates to the CRM system.
• Support western sales regions with core hours Monday–Friday 10:00 AM–6:30 PM.

Skills

Communication skills

Negotiation

Analytical thinking

SPOC to field sales

Entrepreneurial spirit

Customer service

Time management

Lead qualification

Adaptability

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

LX ERP

Salesforce

Job description

Inside Sales Representative will be responsible for proactive (outbound) customer calls to qualify and generate 'clean' project leads for Field Sales team. Responsibilities include project and lead tracking, establish and maintain customer relationships, determine service and product needs for both existing and new customers, accurate and timely updates to CRM system.

Our desire is to find a candidate who is looking for an entry into Formica field sales. This position will quickly prepare a motivated candidate with the skill and industry knowledge needed for an outside field sales opportunity within North America.

Qualified candidates must have a High School Diploma or GED. Bachelor's degree preferred. Must have 2 - 5 years of customer service or sales experience. Required skills and experience also include:

• Able to function as Single Point of Contact (SPOC) to field sales representatives in an assigned territory
• Excellent communication (verbal and written) and interpersonal skills
• Negotiation and analytical skills required.
• Selected candidate must be proficient with Microsoft Office applications. Knowledge of LX or another ERP system preferred.
• Salesforce experience preferred
• Entrepreneurial spirit, high energy, enthusiasm, and strong work ethic.
• Candidates must be available to work a flexible work schedule to support western sales regions with the core hours of M-F, 10 AM - 6:30 PM.

An Equal Employment Opportunity/Affirmative Action Employer, M/F/Disability/Vets.

Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.