Inside Sales Representative

Northwest Electric LLC; Carriage House Estates (NE); On-site; USD 36,000 - 52,000; Full time

Job summary

Northwest Electric LLC is seeking a hands-on sales support professional to handle customer interactions, process orders, prepare quotations, and coordinate with vendors to ensure timely delivery of parts and equipment. You will play a key role in maintaining customer satisfaction and supporting estimating and scheduling activities for various jobs.

The role emphasizes accurate quoting, price advising, and effective communication with customers and internal teams to meet project requirements and

Qualifications

• Experience handling customer quotes and sales orders.
• Familiarity with evaluating product applications, availability, and pricing.
• Ability to use reports to track orders and follow up on customer needs.

Responsibilities

• Respond to sales inquiries professionally and image-conscious.
• Process customer orders and advise on product applications and pricing.
• Contact vendors for price, availability, and delivery charges.
• Assist walk-in customers and pull orders for shipment.
• Coordinate with office, shop, and management on customer service issues.
• Prepare formal quotes for equipment and projects.
• Track quotes to ensure timely follow-up.
• Handle phone calls from customers and communicate repair vs replacement options.

Skills

Customer service

Sales support

Quotation preparation

Order processing

Vendor communication

Scheduling

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Position Summary:

Perform a wide variety of duties from handling incoming and outgoing customer work through estimating and scheduling customer jobs to handling customer sales through processing quotations and sales orders to incoming and outgoing vendor shipment and warehouse maintenance.

Key Responsibilities

• Respond to incoming sales activities while promoting a professional company image through prompt, thorough, and courteous customer service.
• Process customer orders, advising on product applications, availability, correct parts, catalog numbers, shipping charges and price. Secure customer purchase order authorization.
• Contact vendors to determine product availability, application, price, shipping dates and delivery charges.
• Assist walk-in customers, pull orders, and load customer products.
• Follow all company procedures as instructed.
• Confer with office, shop, sales, and management staff on issues relating to customer service.
• Handle purchasing direct ship orders and non-stock products.
• Track all customer sales quotations to ensure timely follow-up.
• Use computer reports to track daily customer orders to ensure meeting customer requirements.
• Prepare formal quotes for various new equipment and projects.
• Contact customers with quote pricing on new product.
• Contact vendors to establish price and availability of replacement parts and/or repair items for custome jobs.
• Customer contact for job estimating and route scheduling.
• Assist in maintaining correct branch physical inventory.
• Assist in preparing job estimates.
• Handle incoming phone calls from customers.
• Call customer with repair quotes. Note repair versus replacement cost and communicate service options to appropriate customer representatives.
• Keep work area neat and clean as directed by supervisor.
• Perform any other duties as assigned by the Manager.
• Attend company and/or vendor / manufacturer-sponsored training seminars to improve product knowledge and/or job skills.

Full-Time/Part-Time Full-Time

Exempt/Non-Exempt Exempt

Location NE

This position is currently accepting applications.