Inside Sales Representative I

Builders FirstSource, Inc.; Monroe (WI); On-site; USD 19,286 - 26,174; Full time

Job summary

Builders FirstSource, Inc. is seeking a retail sales and customer service associate at our Monroe, WI location. You will assist walk-in customers, answer emails, provide product guidance, pricing, and availability.

Responsibilities include quoting small-package estimates, entering orders, scheduling deliveries, coordinating workshops, and supporting inventory and safety practices with proficient use of ERP and MS Office tools.

Qualifications

• High school diploma or GED with six months sales-related experience.
• Knowledge of company products, pricing and sales techniques.
• Strong verbal and written communication skills.
• Proficient with ERP systems and Microsoft Office.

Responsibilities

• Assist retail customers via walk-in, phone, or email on product selection and pricing.
• Sell company products and provide estimates for small packages.
• Enter orders and schedule product deliveries.
• Plan and pace work to meet productivity goals.
• Coordinate and conduct customer workshops.
• Resolve simple customer complaints; escalate complex issues.
• Help with store housekeeping, signage, stocking and inventory.
• Follow safety procedures and participate in safety meetings.
• Other duties as assigned.

Skills

Customer service

Sales

Communication

Detail orientation

Inventory management

Product knowledge

Education

High school diploma or GED

Tools

ERP program

Microsoft Office Suite

Job description

PURPOSE

Under direct supervision, provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry knowledge.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides customer service primarily to retail customers, via walk‑in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
2. Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
3. Enters orders into system and schedules delivery of products.
4. Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
5. Participates in coordinating and conducting customer workshops.
6. Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
7. Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
8. Understands and observes all safety procedures and practices in order to prevent injury to self or co‑workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
9. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma or General Education Degree (GED) and six (6) months sales‑related experience; or equivalent combination of education and experience.

COMPETENCIES

• Knowledge of company products, competitor’s products and company standards
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Good verbal and written communication skills
• Demonstrates strong detail orientation skills
• Strong customer service skills
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade
• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Knowledge of and ability to use motorized and non‑motorized material handling equipment

WORK ENVIRONMENT / PHYSICAL ACTIVITY

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Standing or walking for 80% of the day. Stooping and kneeling throughout the day.
• Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.
• Reaching‑extending the hand(s) and arm(s) in any direction.