Inside Sales

Interplace, Inc.; Irvine (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

A dynamic logistics company is seeking an experienced professional to provide customer service, manage order processing, and handle inventory control. The ideal candidate will have a high school diploma with at least five years of experience in related fields. Strong communication and computer skills are essential for this role that involves interaction with customers and vendors. This position may involve physically lifting packages up to 30 lbs and managing inventory discrepancies.

Qualifications

• Minimum five years experience in Purchasing, Customer Service, Inside Sales, or Inventory Control.
• Strong communication skills required, both orally and in writing.
• Competent computer skills required for essential functions.

Responsibilities

• Provide customer service and order processing for numerous customers.
• Manage inventory and process orders for assigned customers.
• Negotiate pricing with domestic vendors.

Skills

Customer service

Order processing

Sales support

Inventory control

Negotiation skills

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

Job description

Position Summary

Duties include but not limited to: Provide customer service, order processing, sales support, and inventory control for numerous customers; purchase from numerous domestic and International vendors; price negotiation with domestic vendors; expediting.

Essential Functions

• Process orders and manage inventory for assigned customers – daily duties include but not limited to: data entry of sales orders, procure parts based on customer requirements, PO receipts, Generate shipment paperwork (pick list, packing slip)
• Source inventory components / as needed
• Negotiate pricing with vendors based on contact pricing / as needed
• Correspond with domestic and International vendors re: PO’s – expediting, pricing and delivery / daily
• Coordinate shipping arrangements w/customers, vendors and freight forwarders to meet delivery requirements / daily or as needed
• Communicate with customers on order status or related concerns / daily or as needed
• Utilize EDI functions / as needed
• Prepare domestic or International shipping documents / as needed
• Process invoices for customer shipments / daily or as needed
• Process file maintenance on customers and parts / as needed
• Prepare quotations / as needed
• Investigate and resolve inventory discrepancies for assigned customers / monthly or as needed
• Assist Accounting Department in resolving various problems with customers’ accounts / as needed
• Assist in answering Company phone calls / daily
• Ship parts via FEDEX, UPS or other method / as needed
• Interact with customers, vendors, co-workers, management, and others / daily

Supplemental Functions

• Process returns / as needed
• Visit customers and local vendors with Sales Manager / as needed
• Assist in training for new employees / as needed
• Assist in physical inventory / 2 times per year
• Assist in pulling files for mid-year and year-end audits / 2 times per year
• Write/revise ISO procedures and work instructions / as needed
• Assist in processing of damage claims from customers and resolve with vendors / as needed
• Other duties or special projects as assigned by Management / as needed

General Qualifications

• High School Diploma or GED
• Ability to communicate (orally and in writing) in a professional and concise manner when dealing with employees, customers, vendors and Company contacts
• Minimum five years experience in any of the following: Purchasing, Customer Service, Inside Sales, Inventory Control
• Competent computer skills required to perform the essential functions of the position, including proficiency in Word, Excel, Outlook, Internet, and ability to become proficient in company information system
• Ability to type a minimum of 45 WPM
• Physical ability to lift packages of up to 30 lbs.

Competencies

• Organized
• Attention to detail / accuracy
• Ability to multi-task
• Self motivated
• Ability to manage time with little or no supervision
• Ability to prioritize and meet work deadlines
• Good customer service and follow-up skills
• Possess a teamwork spirit
• Ability to independently research, analyze, and resolve problems
• Maintain a professional and positive attitude and demeanor (whether working alone or with a team/group)
• Ability to get along well with others
• Maintain an Excellent work ethic (includes attendance, dependability)

Physical Qualifications

While performing the duties of this job, the employee is required to do detailed work using arms, hands and fingers to manipulate the required office equipment (desktop or laptop computer, and other office machines or equipment). The employee intermittently is required to sit, stand, walk, stoop, bend and reach throughout the day. Good eye-hand coordination and manual dexterity is needed. Specific vision abilities include close and far vision, peripheral vision, depth perception, and ability to adjust focus. Specific hearing abilities include the ability to hear participants in daily telephone and/or conference calls, as well as daily interaction with co-workers. Specific speaking abilities include the ability to respond in daily telephone and/or conference calls, as well as daily interaction with co-workers. Ability to spend 80% of time sitting, speaking, listening. Ability to spend 30% of time standing, walking, bending, crouching, kneeling, feeling, fingering, grasping. Ability to spend 10% of time reaching with hands and arms, climbing, lifting, pushing. Ability to spend 85% of time looking at computer or CRT. Ability to lift 30 lbs.