Inside Sales Representative

Lakeside Recruiting Solutions; Birmingham (AL); On-site; USD 40,000 - 70,000; Full time

Job summary

Lakeside Recruiting Solutions is seeking an Inside Sales Representative to apply a consultative approach to customer interactions, identifying tailored solutions that drive satisfaction and business growth. You will respond promptly to inquiries by phone, email, and chat, guide customers through product selections, and collaborate with internal teams to resolve issues.

The role requires a bachelor’s degree or equivalent experience, prior inside sales or customer service in mechanical or

Qualifications

• Bachelor’s degree or equivalent experience.
• Inside Sales or Customer Service experience in mechanical/industrial settings.
• Familiarity with pipe, valve, fittings, or waterworks products beneficial.
• Experience with CRM and customer service tools.

Responsibilities

• Respond promptly and efficiently to customer inquiries and concerns through phone, email, and chat.
• Demonstrate urgency in resolving customer issues and address immediate needs.
• Actively listen to understand unique needs, challenges, and goals.
• Apply a consultative sales approach to gather information and provide recommendations.
• Process customer requests including orders, returns, and credits in the system.
• Identify and propose customized solutions that address customer challenges and deliver value.
• Guide customers through product selection and usage, educating on features and benefits.
• Handle complaints with empathy, de-escalate situations, and seek positive resolutions.
• Collaborate with internal teams to resolve complex issues and ensure a seamless experience.
• Maintain accurate CRM records of interactions and transactions.
• Identify upsell or cross-sell opportunities where appropriate.
• Stay updated on product knowledge, industry trends, and company policies.
• Foster a positive, collaborative team environment.

Skills

Customer service

Consultative selling

Communication

Education

Bachelor's degree

Tools

CRM software

Job description

The Inside Sales Representative will bring a consultative approach to customer interactions, and a focus on identifying and delivering tailored solutions that drive customer satisfaction and business growth.

Responsibilities

• Respond promptly and efficiently to customer inquiries and concerns through various channels, including phone, email, and chat.
• Demonstrate a strong sense of urgency in resolving customer issues and addressing immediate needs. Prioritize tasks effectively to ensure timely resolution and customer satisfaction.
• Actively listen to customers to understand their unique needs, challenges, and goals, going beyond the surface to uncover underlying motivations and pain points.
• Apply a consultative sales approach, asking insightful, open-ended questions to gather comprehensive information and provide expert advice and recommendations.
• Accurately process all customer requests including orders, return material authorizations and credit requests in the appropriate database.
• Identify and propose customized solutions that address customer challenges and deliver measurable value, aligning offerings with their specific business objectives or personal needs.
• Guide customers through the process of selecting and utilizing products or services, educating them on features and benefits that align with their goals.
• Handle customer complaints with empathy and professionalism, de-escalating tense situations and striving for positive resolutions.
• Collaborate effectively with internal teams and departments to resolve complex issues and ensure a seamless customer experience.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Proactively identify opportunities for upselling or cross-selling products and services when appropriate, always with a focus on adding value for the customer.
• Stay up-to-date on product knowledge, industry trends, and company policies to provide the most accurate and relevant information.
• Contribute to a positive and collaborative team environment, fostering open communication and knowledge sharing.

Qualifications

• Bachelor’s degree from an accredited institution, or equivalent experience.
• Previous Inside Sales or Customer Service experience, preferably in a in a mechanical or industrial related industry
• Previous experience working with pipe, valve, fitting, or other waterworks related products is beneficial
• Experience using CRM software and other customer service tools