Inside Sales Representative

Wilkinson Supply Company; Raleigh (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading supply company in North Carolina is seeking an Inside Sales Representative to manage inbound customer inquiries and provide accurate quotes. The ideal candidate will have 3+ years in inside sales and strong communication skills. Responsibilities include maintaining CRM documentation and collaborating with sales teams. The role is office-based with a focus on customer relationships and involves using CRM and ERP tools. This is an excellent opportunity for someone with a positive attitude and strong organizational skills.

Qualifications

• 3+ years of experience in inside sales, customer service, or account management.
• Strong attention to detail and ability to maintain CRM documentation.
• Bilingual English/Spanish is a plus.

Responsibilities

• Manage inbound customer inquiries via phone and email.
• Prepare and process customer quotes using ERP and CRM systems.
• Document customer interactions and follow up on leads.

Skills

Excellent communication skills

Organizational skills

CRM software proficiency

Ability to manage multiple priorities

Positive attitude

Collaboration skills

Education

Associate degree or equivalent experience in business, sales, or related field

Tools

Microsoft Office (Outlook, Excel, Word)

CRM systems

ERP/order entry systems (e.g., Eclipse, SAP, NetSuite)

Job description

The Inside Sales Representative plays a key role in driving sales by managing inbound customer inquiries, providing timely and accurate quotes, following up on open opportunities, and supporting the outside sales team. This position requires excellent communication skills, attention to detail, and the ability to manage a high volume of phone and email communications while maintaining strong customer relationships and CRM documentation.

Essential Responsibilities

• Respond to inbound phone calls and emails from customers regarding orders, pricing, product availability, and delivery.
• Prepare and process customer quotes quickly and accurately using ERP and CRM systems.
• Follow up on outstanding quotes and proposals to convert leads into sales.
• Document all customer interactions and opportunities in the CRM platform in a timely manner.
• Collaborate with outside sales, customer service, and purchasing teams to ensure smooth order fulfillment.
• Maintain a high level of product knowledge to support customers in selecting appropriate solutions.
• Resolve customer concerns or elevate issues to appropriate departments as needed.
• Support marketing initiatives and sales campaigns by following up on leads and promotional offers.
• Assist with account management tasks including order tracking, returns, and invoicing support.
• Meet individual and team performance metrics related to response times, sales targets, and customer satisfaction.

Qualifications & Skills

Required:

• Associate degree or equivalent experience in business, sales, or a related field.
• 3+ years of experience in inside sales, customer service, or account management.
• Proficient with CRM software and Microsoft Office (Outlook, Excel, Word).
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast‑paced, high‑volume environment.
• Strong organizational skills and attention to detail.
• Positive attitude and collaborative team mindset.

Preferred:

• Experience in industrial, HVAC, or plumbing supply industries.
• Familiarity with ERP/order entry systems (e.g., Eclipse, SAP, NetSuite).
• Bilingual English/Spanish is a plus.

Physical & Work Environment Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent typing and use of a headset for phone communications.
• Ability to focus in a moderately busy office or open‑concept environment.

Work Environment

This is an office-based role with occasional collaboration with field sales or warehouse personnel. The work environment is fast‑paced, collaborative, and customer-focused.

ADA Statement

Wilkinson Supply Company is committed to providing reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). Applicants who may require accommodations in the application or interview process should contact Human Resources. Reasonable accommodations will be considered to enable individuals with disabilities to perform essential job functions.

EEO Statement

Wilkinson Supply Company is proud to be an Equal Opportunity Employer. We believe that diversity and inclusion make us stronger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.