Strategic Inside Sales Pro: Industrial & Waterworks

Lakeside Recruiting Solutions; Birmingham (AL); In loco; USD 40.000 - 70.000; Tempo pieno

Descrizione del lavoro

Lakeside Recruiting Solutions is seeking an Inside Sales Representative to apply a consultative approach to customer interactions, identifying tailored solutions that drive satisfaction and business growth. You will respond promptly to inquiries by phone, email, and chat, guide customers through product selections, and collaborate with internal teams to resolve issues.

The role requires a bachelor’s degree or equivalent experience, prior inside sales or customer service in mechanical or

Competenze

• Bachelor’s degree or equivalent experience.
• Inside Sales or Customer Service experience in mechanical/industrial settings.
• Familiarity with pipe, valve, fittings, or waterworks products beneficial.
• Experience with CRM and customer service tools.

Mansioni

• Respond promptly and efficiently to customer inquiries and concerns through phone, email, and chat.
• Demonstrate urgency in resolving customer issues and address immediate needs.
• Actively listen to understand unique needs, challenges, and goals.
• Apply a consultative sales approach to gather information and provide recommendations.
• Process customer requests including orders, returns, and credits in the system.
• Identify and propose customized solutions that address customer challenges and deliver value.
• Guide customers through product selection and usage, educating on features and benefits.
• Handle complaints with empathy, de-escalate situations, and seek positive resolutions.
• Collaborate with internal teams to resolve complex issues and ensure a seamless experience.
• Maintain accurate CRM records of interactions and transactions.
• Identify upsell or cross-sell opportunities where appropriate.
• Stay updated on product knowledge, industry trends, and company policies.
• Foster a positive, collaborative team environment.

Conoscenze

Customer service

Consultative selling

Communication

Formazione

Bachelor's degree

Strumenti

CRM software

Descrizione del lavoro

Lakeside Recruiting Solutions is seeking an Inside Sales Representative to apply a consultative approach to customer interactions, identifying tailored solutions that drive satisfaction and business growth. You will respond promptly to inquiries by phone, email, and chat, guide customers through product selections, and collaborate with internal teams to resolve issues.

The role requires a bachelor’s degree or equivalent experience, prior inside sales or customer service in mechanical or