Inside Sales Representative

Relevant Industrial, LLC; Salt Lake City (UT); On-site; USD 55,000 - 90,000; Full time

Job summary

A manufacturing company in Salt Lake City, UT, is seeking an Inside Sales Representative. The role involves providing customer-focused technical expertise and maintaining exceptional customer care through inquiries and order processing. The ideal candidate has extensive experience in customer service and industrial distribution, proficiency with Microsoft Office, and strong communication skills. This full-time position offers a salary range of $55,000 to $90,000 annually, depending on experience.

Qualifications

• 4+ years of experience in industrial distribution, manufacturing, or fluid power products.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience in inside sales, purchasing, or replenishment preferred.

Responsibilities

• Process orders via telephone, email, and fax.
• Offer technical specifications to ensure customer satisfaction.
• Maintain records of customer interactions and transactions.

Skills

Customer service experience

Problem-solving skills

Collaboration

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

The Inside Sales Representative is responsible for providing customer-focused technical expertise and product selection directly to customers and in support of outside sales representatives within the Instrumentation and Automation unit. This role ensures exceptional customer care by responding to inquiries, processing orders, and offering technical recommendations while maintaining a high level of professionalism and service quality.

Essential Duties and Responsibilities

• Receive and process orders via telephone, email, and fax.
• Provide order status updates and pricing information to customers.
• Offer technical specifications and recommendations to ensure customer satisfaction.
• Develop and maintain professional relationships with vendors to meet customer needs.
• Provide counter/will‑call sales support for walk‑in customers where applicable (location specific).
• Handle light shipping and receiving as needed where applicable (location specific).

Problem Resolution & Communication

• Act as a liaison in problem‑solving, research, and resolution.
• Identify customer concerns and provide effective solutions.
• Follow problem escalation procedures when necessary.

Transactional & Administrative Tasks

• Enter and manage customer orders, quotes, returns, and credits.
• Research item availability and coordinate replenishment part orders.
• Maintain accurate records of customer interactions and transactions.

Position Requirements

• Extensive phone communication experience in a customer service environment.
• Minimum of 4 years of experience in industrial distribution, manufacturing, or fluid power products.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• High School Diploma or GED required; additional education in a related field is a plus.
• Experience in inside sales, purchasing, sourcing, or replenishment is preferred.
• Strong written and verbal communication skills.
• Ability to work collaboratively in a team environment.
• Self‑motivated with a proactive approach to problem‑solving.

Physical Requirements and Work Environment

• Frequent communication with customers and internal teams via phone, email, or in person.
• Ability to sit at a desk and work on a computer for extended periods.
• Occasional bending, reaching, or lifting light shipments if applicable (location specific).

Equal Opportunity Employer Statement

Relevant Industrial is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable laws. Reasonable accommodations may be provided to individuals with disabilities to enable them to perform essential job functions.

Seniority level

Associate

Employment type

Full‑time

Industries

Manufacturing and Oil & Gas

Location & Salary

Salt Lake City, UT • $55,000.00–$90,000.00/year