Inside Sales Representative

Advanced Moving & Storage, Inc.; Bensenville (IL); On-site; USD 45,000 - 70,000; Full time

Job summary

Advanced Moving & Storage, Inc. in Bensenville, IL, is seeking an Inside Sales Representative for a full-time, on-site role. The position focuses on inbound/outbound calls, inquiries, and providing information on residential and commercial moving, packing, crating, and storage services.

You will qualify leads, prepare and follow up on estimates, maintain customer records, and coordinate with operations to ensure smooth service delivery. Strong communication and CRM skills are essential.

Qualifications

• Inside Sales skills with comfort in phone-based selling and follow-up.
• Customer Service and Customer Satisfaction skills to address inquiries.
• Lead generation to identify, qualify and nurture potential customers.
• Account management to maintain relationships and repeat business.
• Strong verbal and written communication with professional phone etiquette.
• Ability to learn service offerings quickly and explain them clearly.
• Basic proficiency with CRM systems and common office software.
• Organizational and time-management skills with attention to quotes/documentation.
• Relevant experience in moving/logistics is beneficial but not required.
• High school diploma; additional business/sales education is a plus.

Responsibilities

• Handle inbound and outbound calls and respond to customer inquiries.
• Provide detailed information about residential and commercial moving, packing, crating, and storage services.
• Qualify leads and prepare followed-up estimates.
• Maintain accurate customer records and coordinate with operations for scheduling.
• Build and maintain relationships with new and existing accounts.
• Address service concerns and contribute to sales goals through proactive lead generation.
• Maintain consistent customer communication to support service delivery.

Skills

Inside Sales

Customer Service

Lead Generation

Account Management

Verbal Communication

Written Communication

Time Management

Organizational Skills

Attention to Detail

Sales Follow-up

Education

High School Diploma

Business/Sales Education (plus)

Tools

CRM Systems

Office Software

Job description

Company Description

Advanced Moving & Storage, Inc. is a family-owned and operated relocation company that has been serving customers for over 30 years. The organization provides local and long-distance moving services to both residential and commercial clients, offering comprehensive solutions that include packing, crating, and storage. Fully licensed, insured, and bonded, the company focuses on safety, reliability, and professional service. Team members work in an environment that values long-term customer relationships and high-quality service delivery, supported by experienced leadership and a stable business foundation.

Role Description

This full-time Inside Sales Representative role is an on-site position based in Bensenville, IL. The individual in this role will handle inbound and outbound calls, respond to customer inquiries, and provide detailed information about residential and commercial moving, packing, crating, and storage services. Daily responsibilities include qualifying leads, preparing and following up on estimates, maintaining accurate customer records, and coordinating with operations to ensure smooth scheduling and service delivery. The role also involves building and maintaining relationships with new and existing accounts, addressing service concerns, and contributing to sales goals through proactive lead generation and consistent customer communication.

Qualifications

• Candidates should possess strong Inside Sales skills, including comfort with phone-based selling and follow-up.
• Candidates should possess Customer Service and Customer Satisfaction skills to address inquiries, resolve concerns, and support positive customer experiences.
• Candidates should possess Lead Generation capabilities to identify, qualify, and nurture potential customers.
• Candidates should possess Account Management skills to maintain ongoing relationships and manage repeat and referral business.
• Strong verbal and written communication skills, with professional phone etiquette.
• Ability to learn service offerings quickly and explain them clearly to customers.
• Basic proficiency with CRM systems and common office software (e.g., email, spreadsheets).
• Organizational and time-management skills, with attention to detail in quotes and documentation.
• Previous experience in moving, logistics, or related service industries is beneficial but not required.
• High school diploma or equivalent; additional education in business or sales is a plus.