Inside Sales Representative

PCM Services; Beltsville (MD); Hybrid; USD 70,000 - 105,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid time off

Job summary

PCM Services in Beltsville, MD seeks a results-driven Sales Operations Executive to support the sales team and move deals forward. The hybrid role blends office collaboration with remote work, focusing on follow-ups, deal execution, and customer relationship management.

You'll coordinate with executives and operations, use Salesforce, ZoomInfo, and Salesloft to track opportunities, maintain records, and ensure timely responses, while driving customer satisfaction and growth.

Qualifications

• Experience supporting sales efforts in a B2B environment.
• Proficiency with Salesforce, ZoomInfo, Salesloft, and Microsoft Office Suite.
• Valid driver's license and clean driving record; knowledge of construction services is a plus.

Responsibilities

• Support Account Executives with follow-ups on opportunities and deals.
• Serve as liaison between customers and sales team for timely responses.
• Track progress and customer interactions in CRM systems such as Salesforce, ZoomInfo, Salesloft.
• Work with Account Executives to identify customer needs and support closing activities.
• Follow up with existing customers to nurture relationships and identify additional needs.
• Coordinate with operations and leadership to align scope, pricing, and timelines.
• Maintain accurate records of sales activity and keep CRM up to date.
• Conduct limited outbound outreach to targeted prospects and warm leads.

Skills

Sales support

B2B sales

Communication

Time management

Tools

Salesforce

ZoomInfo

Salesloft

Microsoft Office

Job description

Please read each section carefully and complete all required questions before submitting your application. Incomplete applications may delay the review process or be disqualified from consideration. Ensure all information provided is accurate and up to date.

Position Description

PCM Services is a commercial contractor in Beltsville, MD, which performs work across the DC/Baltimore metro areas and is seeking a motivated, results-driven Sales Operations Executive to join our Sales team.

Overview

The Sales Operations Executive is a hybrid role, spending approximately 40–60% of time in our Beltsville, MD office and 40–60% working remotely. This position is ideal for someone who enjoys collaborating closely with sales leadership, keeping deals moving forward, and serving as a reliable point of contact for customers throughout the sales cycle.

While there is some outreach to new prospects, this role is primarily focused on following up on active opportunities, supporting deal execution, and maintaining strong relationships with current customers.

Duties & Responsibilities

• Support Account Executives by managing follow-ups on active opportunities, proposals, and pending deals.
• Serve as a key liaison between customers and the sales team to ensure consistent communication and timely responses.
• Track opportunity progress, customer interactions, and next steps using CRM and sales tools such as Salesforce, ZoomInfo, Salesloft, and Costar.
• Work closely with Account Executives to identify customer needs, address concerns, and support closing activities.
• Follow up with existing customers to nurture relationships, identify additional needs, and encourage repeat business.
• Coordinate internally with operations, estimating, and leadership teams to ensure alignment on scope, pricing, and timelines.
• Maintain accurate records of sales activity and ensure opportunities are updated and organized in the CRM.
• Conduct limited outbound outreach (phone and email) to targeted prospects, referrals, and warm leads as needed.
• Demonstrate a strong commitment to customer satisfaction, responsiveness, and long-term relationship building.
• Health, Dental, and Vision Insurance
• Competitive base salary + Potential Quarterly bonus
• Flexible spending and Dependent account
• Paid time off & Paid Holidays
• 401(k) with company match
• Hybrid work opportunity
• Employee Referral Program
• Career Growth Opportunities - we promote from within!

Position Requirements

Qualifications

• Experience in supporting sales efforts and/or direct sales in a B2B environment.
• Proficiency in using Salesforce, ZoomInfo, Salesloft, and Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Experience in up-selling and cross-selling services to existing clients.
• A valid driver’s license with a satisfactory driving record is required.
• Knowledge of construction services (e.g., asphalt, concrete, electric, painting, landscaping, snow removal, power washing, restoration) is a plus.

Skills

• Exceptional communication, writing, and interpersonal skills.
• Superior time management and organizational abilities.
• Strong work ethic and self-motivated to achieve targets and exceed expectations.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Comfortable interacting with clients via phone, email, and in-person meetings, including site visits and entertaining clients.