Client Success Associate

Ram Supply Company; Baltimore (MD); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

401(k) matching

Advancement opportunities

Job summary

Ram Supply Company in Baltimore is seeking a Client Success Executive to support our client service team for our client base in Maryland, Northern VA, and D.C. markets. This full-time role is based at our Baltimore City location and not remote.

Our hours are 9:30 am until 6:30 pm Monday through Friday, with occasional weekend work. You will also assist a client service team with many responsibilities. This position is for you if you’re a customer-oriented candidate with a ‘can do’ attitude.

Qualifications

• Proven work experience in an office environment.
• Account Management experience with expertise in handling 20 or more accounts weekly.
• Excellent communication skills with a customer service attitude.
• Strong analytical and organizational skills.
• High School Degree required. College coursework or an associate degree preferred, which may be substituted with 2-4 years of experience in customer service
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong focus on the quality of work and the ability to self-check work for accuracy
• Adhere to deadlines all the while maintaining a high standard of professionalism and character
• Multi-lingual (Spanish) Must be proficient in speaking Spanish and English

Responsibilities

• Manage accounts receivable and the billing process
• Assists clients in placing text, phone, email, and online orders
• Assisting the office team with quotes, returns, pricing, and onboarding new clients
• Backs up members of the internal office team for vacations and sickness
• Answering telephone calls and emails from customers and clients, and directing them to the relevant staff
• Assists Account Managers with their respective clients
• Creation and implementation of internal procedures to assist the office team in operating more effectively and efficiently

Skills

Customer service

Account management

Communication

Time management

Microsoft Office

Spanish language

Education

High School Diploma

Associate degree preferred

Tools

Salesforce

HubSpot

Sage

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k) matching

Build your career at Ram Supply as a Client Success Executive supporting our client service team for our client base in Maryland, Northern VA, and D.C. markets.

This is a full-time position located at our Baltimore City location. This is not a remote or hybrid role. Our hours of operation are 9:30 am until 6:30 pm Monday through Friday. Occasional weekend work may be needed.

You will also assist a client service team with many responsibilities. This position is for you if you’re a customer-oriented candidate with a ‘can do’ attitude. Our ideal candidate is driven to achieve goals and maintain a great customer experience, and is bi-lingual in Spanish.

The ideal candidate will have 3-5 years of experience in an office environment, experience in a restaurant or janitorial space, or relevant experience handling 20+ business-to-business accounts per week. Candidates must excel at collaboration, teamwork, and self-starting. Independence, exceptional organizational skills, time management, follow-up, follow-through, written communication, and an understanding of the sales process are necessary. Future growth opportunities include transitioning to our sales team.

Responsibilities include, but are not limited to

• Manage accounts receivable and the billing process
• Assists clients in placing text, phone, email, and online orders
• Assisting the office team with quotes, returns, pricing, and onboarding new clients
• Backs up members of the internal office team for vacations and sickness
• Answering telephone calls and emails from customers and clients, and directing them to the relevant staff
• Assists Account Managers with their respective clients
• Creation and implementation of internal procedures to assist the office team in operating more effectively and efficiently

Salary

$22.00-$25.00 per hour, depending on relevant experience, and 50% company-paid health insurance following 60 days of employment.

Qualifications

• Proven work experience in an office environment
• Account Management experience with expertise in handling 20 or more accounts weekly
• Excellent communication skills with a customer service attitude
• Strong analytical and organizational skills
• High School Degree required. College coursework or an associate degree preferred, which may be substituted with 2-4 years of experience in customer service
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong focus on the quality of work and the ability to self-check work for accuracy
• Adhere to deadlines all the while maintaining a high standard of professionalism and character
• Multi-lingual (Spanish) Must be proficient in speaking Spanish and English

Preferred Qualifications

• Restaurant Management or restaurant experience
• Business-to-business sales experience
• Prior use of a CRM (Salesforce, HubSpot, or Sage)
• Multi-lingual (Spanish) Must be proficient in speaking Spanish and English