Inside Sales Rep

AlphaGraphics - US823; Duluth (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Profit sharing

Quarterly Community Service Projects

Training & development

Opportunity for advancement

Job summary

AlphaGraphics Duluth | Johns Creek is seeking an Account Manager to enhance inside sales and manage key accounts effectively. The role prioritizes customer experience and aims to cultivate center accounts while increasing sales and penetration into existing accounts.

The ideal candidate will have strong analytical and communication skills, manage job estimates accurately, and maintain a professional demeanor while engaging with customers.

Qualifications

• Knowledge of printing and prepress requirements is a plus.
• Strong analytical skills to break projects into steps.
• Excellent verbal and written communication skills.
• Professional appearance and appropriate telephone presence.
• Strong organizational and time-management skills.

Responsibilities

• Increase inside sales and manage key accounts.
• Provide top-tier customer experience.
• Upsell and cross-sell when opportunities arise.
• Manage job estimates and pricing accuracy.
• Resolve customer inquiries and complaints.
• Keep customers informed about job progress.

Skills

Customer experience

Sales techniques

Problem solving

Communication skills

Organizational skills

Analytical skills

Tools

CRM tools

MIS systems

Job description

Benefits

• Quarterly Community Service Team Projects


• 401(k)


• Dental insurance


• Health insurance


• Opportunity for advancement


• Profit sharing


• Training & development


• Vision insurance

As an Account Manager at AlphaGraphics Duluth | Johns Creek, you increase the center’s inside sales/ key accounts. This responsibility should always focus on increasing the center’s sales, cultivating center accounts, expanding our penetration into existing accounts, and creating a next-level experience for our clients.

Account Manager Responsibilities

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing


• Provide a top-tier customer experience


• Uses a consultative / problem solving approach with clients


• Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)


• Upsells and cross-sells when there are opportunities


• Captures customer’s specifications, needs, and ideas using “Job Analysis” questions


• Asks probing questions


• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up


• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy


• Routinely resolves customer inquiries and complaints


• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.


• Assists sales rep functions and inside production when requested


• Follows up and manages Inbound Leads


• Follows up on targeted direct mail or local Shop mailings


• Keep customers informed regarding their job’s progress through the production process


• Shows proficiency in regular use of CRM tools


• Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Account Manager Qualifications

• Knowledge of printing and prepress requirements a plus


• Possesses a solid knowledge of MIS systems and order entry processes


• Handles all communications with customers in a


• Strong analytical skills (break projects into steps or sets)


• Excellent writing and verbal skills


• Professional appearance and on point telephone presence


• Strong organizational and time-management skills

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.