Account Manager

AlphaGraphics - US784; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

AlphaGraphics - US784 in Dallas, Texas is seeking an Account Manager to enhance inside sales and support the Account Executive. The ideal candidate will have strong analytical and communication skills, ensuring a positive customer experience and managing various tasks including job estimates and customer inquiries.

The position requires proficiency in CRM and MIS tools, with a focus on client satisfaction and effective upselling strategies. Experience in account management or knowledge of printing processes is a plus.

Qualifications

• Account Management experience is preferred but not required.
• Knowledge of printing and prepress requirements a plus.
• Possesses a solid knowledge of MIS systems and order entry processes.
• Strong analytical skills.
• Excellent writing and verbal skills.

Responsibilities

• Increase sales and support the Account Executive.
• Provide customers with product benefits.
• Resolve customer inquiries and complaints.
• Create job estimates accurately.
• Manage communication with customers effectively.

Skills

Account Management experience

Knowledge of printing and prepress requirements

Analytical skills

Writing and verbal skills

Organizational skills

Tools

CRM tools

MIS tools

Job description

As an Account Manager at AlphaGraphics, your primary role will be to increase the center’s inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.

Account Manager Responsibilities

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensure all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer’s specifics using “Job Analysis” questions
• Asks probing questions
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures

Additional Inside Sales Responsibilities

• Assists in updating the mailing list database
• Assists sales rep functions and inside production when requested
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
• Keep customers informed regarding their job’s progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Account Manager Qualifications

• Account Management experience is preferred but not required
• Knowledge of printing and prepress requirements a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills