Inside Sales: Quotes & Service Specialist

Samuel, Son & Co.; Elk Grove Village (IL); On-site; USD 32,000 - 41,000; Full time

Job summary

Main Steel, a division of Samuel, Son & Co., is seeking a Customer Service Representative to price quotes and coordinate orders with precision. You will convert inquiries into orders while maintaining strong supplier and customer relationships.

Ideal candidates have 3–5 years of inside sales or customer service experience, familiarity with ERP systems, and excellent communication. The role emphasizes teamwork, accuracy, and timely responses to requests.

Qualifications

• Minimum 3–5 years inside sales or customer service experience.
• Experience with metals or manufacturing is a plus.
• Strong written and verbal communication and teamwork.
• Ability to prioritize and manage multiple requests with accuracy.

Responsibilities

• Provide pricing for quotes and arrange orders based on customer requests.
• Communicate with customers regarding quotes, orders, shipping, and billing.
• Enter sales orders and processing data into ERP systems accurately.
• Notify customers when material is ready to ship and follow up on invoices.
• Support inventory reconciliation and special department projects as needed.

Skills

Customer service

Sales support

Communication skills

Time management

Education

University/College education in Business

Tools

D365 ERP

Microsoft Office

Job description

Main Steel, a division of Samuel, Son & Co., is seeking a Customer Service Representative to price quotes and coordinate orders with precision. You will convert inquiries into orders while maintaining strong supplier and customer relationships.

Ideal candidates have 3–5 years of inside sales or customer service experience, familiarity with ERP systems, and excellent communication. The role emphasizes teamwork, accuracy, and timely responses to requests.