Inside Sales Representative for Steel Service Center

Benjamin Steel Company; Mansfield (OH); On-site; USD 40,000 - 64,000; Full time

Job summary

Benjamin Steel Company is looking for an Inside Sales Representative to sell the full product line by phone. You will quote prices and delivery for stock items and buyouts, coordinate with internal teams, and pursue new customers to expand the base.

The role emphasizes strong math, communication, and organizational skills, with a focus on customer service and timely, accurate order processing.

Qualifications

• College Degree in Business or 8 years experience with inside sales of industrial products.
• Excellent math, communication, and organizational skills.
• Uncompromising commitment to customer service and collaboration across multiple solutions providers.
• Proven success selling industrial products.
• Ability to balance many requirements with quick resolution and adapt to change.

Responsibilities

• Develops partnering relationships with customers.
• Answers inquiries from customers via email, fax, website, phone, etc.
• Quotes price and delivery based on pricing structures to maximize profit.
• Compute pricing for processing and value added services.
• Has working knowledge of stock materials and applications.
• Prepares orders according to standards and procedures.
• Monitors customer credit standing and follows credit terms.
• Completes orders for prompt and accurate deliveries.
• Coordinates with Account Managers and leadership to resolve issues.
• Makes outbound calls to develop customer base.
• Completes other duties as assigned.

Job description

JOB TITLE:

Inside Sales Representative

SUPERVISED BY:

Inside Sales Manager/Director of Branch Operations

Position Summary

Sells full product line to all types of customers via telephone. Responsible for quoting price and delivery of all stock items and buyouts.

Duties And Responsibilities

• Develops partnering relationships with customers
• Answers incoming inquiries from customers through a variety of media (e-mail, fax, website, phone, etc)
• Quotes price and delivery to customers based on established pricing structures in order to maximize profit, while allowing for variance when appropriate.
• Understands how to compute pricing for all types of processing and value added services available.
• Has working knowledge of all types and grades of stock material, their basic applications and finds resources if additional information or service is necessary.
• Prepares orders according to established standards and procedures.
• Maintains awareness of customer's credit standing and follows all company procedures regarding extending of credit and terms and conditions.
• Completes the order process to insure prompt and accurate deliveries.
• Coordinates with Account Managers, Inside Sales Manager and the Director of Branch Operations to resolve any customer issues and maximize opportunities.
• Makes out-calls when able to develop customer base.
• Completes other duties as related or assigned.
• Good attendance is an essential function of this job.

Education And Experience

College Degree in Business or 8 years experience with inside sales of industrial products.

Knowledge, Skills And Abilities

Excellent, math, communication, and organizational skills

Uncompromising commitment to customer service, with the ability to build collaboration between many solutions providers as we strive to be the customer's First Choice.

Ability to balance many requirements at once needing quick resolution, which may require a high tolerance to change

Proven success selling industrial products

Proven experience and success accepting accountability for success and failure.