Inside Sales Pro: Solve. Upsell. Deliver.

FERGUSON; Buffalo (NY); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life insurance

Mental health coverage

Employee discounts

Job summary

Ferguson Enterprises, LLC is seeking an Inside Sales Representative in Buffalo, NY to support customers with product selection and timely quotations. You will coordinate deliveries, manage orders, and answer calls while building lasting relationships in a fast-paced environment.

The role emphasizes upselling, strong product knowledge, and excellent service to drive customer satisfaction and repeat business. Competitive benefits and a structured schedule are offered.

Qualifications

• 3-5 years of sales and/or customer service experience preferred.
• 3-5 years of Industrial Pipes, Valves and Fitting knowledge preferred
• Strong sales skills including upselling.
• Proven ability to respond quickly to customer needs and make timely decisions.
• Proficient in Microsoft Office and CRM systems.
• Ability to learn product knowledge quickly.

Responsibilities

• Support customer needs by determining the best products and solutions.
• Provide personalized service with timely quotations and accurate orders.
• Coordinate deliveries for customers.
• Answer sales calls and resolve customer questions.

Skills

Sales experience

Customer service

Upselling

Fast-paced environment

Relationship building

Digital literacy

Tools

CRM system

Microsoft Office

Phone system

Job description

Ferguson Enterprises, LLC is seeking an Inside Sales Representative in Buffalo, NY to support customers with product selection and timely quotations. You will coordinate deliveries, manage orders, and answer calls while building lasting relationships in a fast-paced environment.

The role emphasizes upselling, strong product knowledge, and excellent service to drive customer satisfaction and repeat business. Competitive benefits and a structured schedule are offered.