Sales Support Specialist – Customer Solutions & Orders

Ferguson Enterprises, Inc.; Town of Fort Edward (NY); Hybrid; USD 26,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life insurance

Job summary

Ferguson Enterprises, LLC is hiring a Sales Support Representative to assist customers and support the sales team in Fort Edward, NY. You will help determine the best products, provide quotes, and ensure accurate sales orders while coordinating deliveries.

The role emphasizes strong customer service, upselling, and fast, accurate responses, with HR-friendly benefits and a schedule of Monday–Friday, 8 am–5 pm.

Qualifications

• 3–5 years in sales or customer service preferred.
• 3–5 years knowledge of Industrial Pipes, Valves and Fittings preferred.
• Strong upselling and quick decision-making skills.
• Ability to build customer relationships in a fast-paced environment.
• General digital literacy and proficiency with Microsoft Office.

Responsibilities

• Assist Sales associates by determining best products and solutions.
• Deliver personalized service with timely quotes and accurate sales orders.
• Coordinate product deliveries for customers.
• Answer sales calls and resolve customer questions.
• Effectively use CRM and phone systems.

Skills

Sales experience

Customer service

Upselling

Product knowledge

MS Office

Relationship building

Tools

CRM software

Phone system

Microsoft Office

Job description

Ferguson Enterprises, LLC is hiring a Sales Support Representative to assist customers and support the sales team in Fort Edward, NY. You will help determine the best products, provide quotes, and ensure accurate sales orders while coordinating deliveries.

The role emphasizes strong customer service, upselling, and fast, accurate responses, with HR-friendly benefits and a schedule of Monday–Friday, 8 am–5 pm.