Inside Sales Pro: Metals Key Accounts Growth

Gibbs Wire & Steel Company LLC; Southington (CT); On-site; USD 52,000 - 78,000; Full time

Job summary

Gibbs Wire & Steel Company LLC is seeking an Inside Sales Representative to establish strong customer relationships, manage accounts, and drive growth. You will collaborate with the Outside Sales team and qualify leads from trade shows, campaigns, and inquiries.

The role requires 2+ years in metals sales or an associate degree, plus CRM and Microsoft 365 experience. Some travel to customers or trade shows may be required.

Qualifications

• Minimum 2 years' sales experience in metals industry or an associate degree.
• Experience with CRM software a plus
• Experience with Microsoft 365 Suites including Word and Excel

Responsibilities

• Establish and maintain strong relationships with customers by understanding their needs and requirements.
• Manage assigned accounts to achieve company goals related to this position.
• Works closely with the Outside Sales Representative to facilitate growth and manage customer relations.
• Actively call on established, prospective, and dormant accounts to grow the business.
• Respond to all inquiries and proactively provide information regarding order status, deliveries, quality, or other inquiries in a timely manner.
• Work with Inventory, Quality, Accounts Receivable, and Marketing as needed to ensure quality customer service and customer satisfaction.
• Gain and maintain a working knowledge of all company systems including ERP, CRM, etc.
• Utilize CRM to document all customer interactions (i.e., calls, emails, sales activity, tasks & report preparation).
• Work with customers to resolve any discrepancies.
• Qualify leads generated from trade shows, marketing campaigns, website, and other sources.
• Gather feedback from customers regarding product quality, pricing, competitors, and market trends.
• Share market insights and feedback with the sales and leadership teams.
• Provide customers with all required documents.
• Develop a deep understanding of material offered, equipment capabilities, processes, and material applications.
• Become knowledgeable in overall market dynamics impacting pricing, customers, competition, and supply chain.
• Follow all company processes, procedures, and policies.
• Possible local travel to customers or trade shows.
• Perform any other assigned duties.

Skills

Verbal & written communication

Multi-tasking & time management

Inside sales experience

Sales techniques

Education

2+ years metals sales OR associate degree

CRM software

Microsoft 365 (Word, Excel)

Tools

CRM software

MS 365 (Word, Excel)

Job description

Gibbs Wire & Steel Company LLC is seeking an Inside Sales Representative to establish strong customer relationships, manage accounts, and drive growth. You will collaborate with the Outside Sales team and qualify leads from trade shows, campaigns, and inquiries.

The role requires 2+ years in metals sales or an associate degree, plus CRM and Microsoft 365 experience. Some travel to customers or trade shows may be required.