Inside Sales Pro – Home Services & Membership Growth

servicechampions; Brea (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Time Off

Paid Holidays

401(k)

Ongoing training and career developp

Performance bonuses and incentive

Job summary

Service Champions in California seeks an energetic Inside Sales Representative who thrives on helping homeowners and growing our Service Champions Membership Program. You’ll follow up on estimates, answer questions, discuss pricing and financing, and schedule work with our dispatch team from our Brea office.

Ideal candidates have customer service or inside sales experience, are organized, and comfortable using ServiceTitan.

Qualifications

• Excellent communication and relationship-building skills.
• Previous customer service or inside sales experience preferred.
• Plumbing, HVAC, or home service industry experience is a plus.
• Comfortable discussing pricing, financing, and service options.
• Organized and able to manage multiple follow-up opportunities.
• Positive attitude with a solutions-oriented mindset.
• Strong computer skills and ability to learn new software.
• Experience with ServiceTitan is preferred but not required.

Responsibilities

• Follow up on unsold plumbing estimates through phone, text, and email.
• Build rapport with customers and answer questions about recommended services.
• Overcome objections by educating customers on the value of our solutions.
• Present financing options and approved promotional offers.
• Schedule sold work with our dispatch team.
• Maintain accurate customer notes and follow-up activities in ServiceTitan.
• Assist with outbound campaigns for deferred maintenance and seasonal promotions.
• Meet or exceed monthly sales conversion goals.
• Promote Service Champion's Club Membership to new and existing customers.
• Process new memberships, renewals, upgrades, and cancellations.
• Contact members regarding upcoming renewals and benefits.
• Schedule annual maintenance visits and membership services.
• Help increase membership retention and customer loyalty.
• Track membership performance and report key metrics.
• Support marketing and promotional membership campaigns.

Skills

Communication

Relationship building

Inside sales

Pricing discussion

Organization

Positive attitude

Tech skills

ServiceTitan experience

Tools

ServiceTitan

Job description

Service Champions in California seeks an energetic Inside Sales Representative who thrives on helping homeowners and growing our Service Champions Membership Program. You’ll follow up on estimates, answer questions, discuss pricing and financing, and schedule work with our dispatch team from our Brea office.

Ideal candidates have customer service or inside sales experience, are organized, and comfortable using ServiceTitan.