Inside Sales Representative

Service Champions; Brea (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

Service Champions in California is seeking an energetic Inside Sales Representative focused on helping homeowners and growing our Membership Program. You’ll turn opportunities into sales without cold calling and deliver an outstanding customer experience.

In this role, you’ll follow up on estimates, present financing, schedule work with dispatch, and maintain accurate notes in ServiceTitan while building lasting customer relationships.

Qualifications

• Excellent communication and relationship-building skills.
• Previous customer service or inside sales experience preferred.
• Plumbing, HVAC, or home service industry experience is a plus.
• Comfortable discussing pricing, financing, and service options.
• Organized and able to manage multiple follow-up opportunities.
• Positive attitude with a solutions-oriented mindset.
• Strong computer skills and ability to learn new software.
• Experience with ServiceTitan is preferred but not required.

Responsibilities

• Follow up on unsold plumbing estimates via phone, text, and email.
• Build rapport with customers and answer questions about services.
• Overcome objections by explaining the value of our solutions.
• Present financing options and approved promotional offers.
• Schedule sold work with our dispatch team.
• Maintain accurate customer notes and follow-up activities in ServiceTitan.
• Assist with outbound campaigns for deferred maintenance and seasonal promotions.
• Meet or exceed monthly sales conversion goals.
• Promote and enroll members in the Club Membership.

Skills

Communication

Customer service

Inside sales

Pricing & financing

Organization

Problem solving

Computers

Tools

ServiceTitan

Job description

At Service Champions, we believe in delivering exceptional service while building lasting relationships with our customers. We're looking for an energetic, customer focusedInside Sales Representative (who thrives on helping people, enjoys sales without the pressure of cold calling, and is passionate about creating an outstanding customer experience.

This role is perfect for someone who enjoys talking with customers, following up on opportunities, and helping homeowners protect their homes through our membership program.

Work Location: Our office is conveniently located in Brea, California.

What You'll Do

As our Inside Sales Rep, you'll be responsible for turning opportunities into sales while growing and supporting our Service Champions Membership Program.

• Follow up on unsold plumbing estimates through phone, text, and email.
• Build rapport with customers and answer questions about recommended services.
• Overcome objections by educating customers on the value of our solutions.
• Present financing options and approved promotional offers.
• Schedule sold work with our dispatch team.
• Maintain accurate customer notes and follow-up activities in ServiceTitan.
• Assist with outbound campaigns for deferred maintenance and seasonal promotions.
• Meet or exceed monthly sales conversion goals.

Membership Responsibilities

• Promote Service Champion's Club Membership to new and existing customers.
• Process new memberships, renewals, upgrades, and cancellations.
• Contact members regarding upcoming renewals and benefits.
• Schedule annual maintenance visits and membership services.
• Help increase membership retention and customer loyalty.
• Track membership performance and report key metrics.
• Support marketing and promotional membership campaigns.

What We’re Looking For

• Excellent communication and relationship-building skills.
• Previous customer service or inside sales experience preferred.
• Plumbing, HVAC, or home service industry experience is a plus.
• Comfortable discussing pricing, financing, and service options.
• Organized and able to manage multiple follow-up opportunities.
• Positive attitude with a solutions-oriented mindset.
• Strong computer skills and ability to learn new software.
• Experience with ServiceTitan is preferred but not required.

What Success Looks Like

Successful team members in this role:

• Consistently convert unsold estimates into booked jobs.
• Grow Service Champion's Club Membership enrollment and retention.
• Provide outstanding customer service on every interaction.
• Keep accurate records and follow-up activities.
• Work collaboratively with dispatch, technicians, and management.
• Help drive recurring revenue and long-term customer relationships.

We offer competitive pay plus opportunities for performance-based incentives.

Benefits may include:

• Medical, dental, and vision insurance
• Paid Time Off
• Paid Holidays
• 401(k) (if applicable)
• Ongoing training and career development
• Performance bonuses and incentive opportunities

#SCC

Pay Range

$22 - $25 USD

About Service Champions

A career with Service Champions can change your life. Recognized as one of Orange County’s top places to work, many of our employees have shared that they love working here and the success it has brought them.

You can be proud to be a part of Service Champions. We are a nationally recognized residential heating and air conditioning company that serves Southern California homeowners. Because our clients love our service and friendliness, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Service Champions's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.