Home Services Inside Sales & Membership Specialist

Service Champions Plumbing, Heating & AC; Cerritos (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

Paid Holidays

401(k)

Ongoing training

Job summary

Service Champions is seeking an energetic Inside Sales Representative to convert opportunities into sales and grow our Service Champions Membership Program from a customer-centric office in Brea, California.

You’ll follow up on estimates, educate homeowners on value, present financing options, and schedule work with dispatch. Prior inside sales or customer service experience is preferred; ServiceTitan familiarity is a plus.

Qualifications

• Excellent communication and relationship-building skills.
• Previous customer service or inside sales experience preferred.
• Plumbing, HVAC, or home service industry experience is a plus.

Responsibilities

• Follow up on unsold plumbing estimates through phone, text, and email.
• Build rapport with customers and answer questions about recommended services.
• Overcome objections by educating customers on the value of our solutions.
• Present financing options and approved promotional offers.
• Schedule sold work with our dispatch team.
• Maintain accurate customer notes and follow-up activities in ServiceTitan.
• Assist with outbound campaigns for deferred maintenance and seasonal promotions.
• Meet or exceed monthly sales conversion goals.
• Promote Service Champion's Club Membership to new and existing customers.
• Process new memberships, renewals, upgrades, and cancellations.
• Contact members regarding upcoming renewals and benefits.
• Schedule annual maintenance visits and membership services.
• Help increase membership retention and customer loyalty.
• Track membership performance and report key metrics.
• Support marketing and promotional membership campaigns.

Skills

Excellent communication

Relationship-building

Customer service experience

Inside sales experience

Tools

ServiceTitan

Job description

Service Champions is seeking an energetic Inside Sales Representative to convert opportunities into sales and grow our Service Champions Membership Program from a customer-centric office in Brea, California.

You’ll follow up on estimates, educate homeowners on value, present financing options, and schedule work with dispatch. Prior inside sales or customer service experience is preferred; ServiceTitan familiarity is a plus.